About Laure
French
Native or bilingual
Experience
- VELSIACustomer service telephone advisorTELECOMMUNICATIONSJuly 2016 - Today (9 years and 11 months)Reims, FranceI welcome the customer and identify them, I rephrase their request.I analyze the file, and provide an appropriate response or propose a solution in compliance with current procedures. I carry out information monitoring to check procedures.I also contact other stakeholders in the file to help move it forward.I schedule appointments.During each call, I use communication strategies, particularly for conflict management, and I adapt my posture according to the interlocutor.
- AFECFrench language trainerSOCIAL NETWORKSSeptember 2014 - June 2015 (9 months)Reims, FrancePreparation of visual aids for learning FrenchSupport for a foreign audience or those with literacy issuesIndividual support for writing assistance and spelling correctionLeading group classes for learning FrenchSupport for illiterate individuals.Writing and presentation of a file detailing my experience
- AFECProfessional integration advisorSOCIAL NETWORKSApril 2014 - June 2015 (1 year and 2 months)Reims, FranceSupport in writing and formatting CVs and cover letters.Leading workshops to help with application writing.Content rephrasing and spelling correctionConducting individual interviews to welcome, meet, and support the beneficiary.Scheduling appointments.
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