Freelancer profile translated to English.
Back to original languageAbout Laura
My name is Laura, I have more than 3 years of experience in customer service and as an administrative assistant.
I can perform many tasks, from customer service, virtual assistant, or task assistant and human resources support.
I manage tasks such as scheduling, and I also use Excel, Word, Google Workspace, Gmail, or Outlook. I have extensive experience in the training sector, but I have also worked providing service to the healthcare sector, postal services, or even managing copyright for SGAE.
I am versatile and good at multitasking
Spanish
Native or bilingual
Galician
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- TelusData analystRESEARCHMarch 2026 - Today (3 months)Madrid, SpainAnalysis of data and AI to ensure all data was correct, sending constant tasks correcting audio, text, or maps
- ADF FormaciónAdministrative and customer serviceApril 2025 - January 2026 (9 months)Resolving student doubts, informing about courses and Fundae. Use of CRM and Office suite (Excel, Word..) for file and document management. Management of enrollments and subsequent follow-up. Management of student stock and materials. Data recording and updating
- SGAE-TeleoperatorJune 2024 - April 2025 (10 months)Registering clients and subsequent follow-up of their registrations using Salesforce and Zendesk. Incident and claim management. Back office and incident resolution via email
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Education
- ADGD0308 Management of Administrative Activities2026ADGD0308 Gestión de actividades Administrativas
- Administrative Assistant Salesforce and ExcelUniversity Course from Euneiz2025Auxiliar Administrativo Salesforce y Excel