Lara Álvarez Romero

Personalized advice to clients on the best insurance coverage according to their needs. Supervision of sales teams, including training and motivation of members. Compliance with monthly and annual sales objectives set by the company. Maintenance and updating of the client and policy database. Risk analysis for the development of adequate insurance policies. Development and execution of insurance marketing and promotion campaigns. Preparation of detailed reports on the performance of insurance portfolios. Market research to identify new business opportunities in insurance. Participation in insurance sector fairs and events to attract new clients. Implementation of cost reduction and operational efficiency measures in insurance management. Coordination with agents and brokers to optimize the insurance product offering. Claims management and follow-up, ensuring efficient and satisfactory resolution for the client. Implementation of cross-selling and upselling strategies for insurance policies. Continuous training in new products and services in the insurance market. Negotiation of policy conditions with insurers to obtain better rates. Quoting life, vehicle, home, and commercial insurance for clients, among others. Processing all necessary documentation for policy sales. Advice on policies to ensure they meet client needs. Client acquisition and development of the assigned portfolio. Compliance with monthly objectives and goals set by the company. Tracking of new and renewed policies of different types. Direct contact with clients to resolve doubts or incidents. Promotion of different products and services among new and existing clients. Recording client information in the system and updating it.

Implementation of strategies to improve customer satisfaction. Coordination with the kitchen to ensure efficient service times. Collaboration in the development of menus and drink lists. Creation of a welcoming and pleasant atmosphere for customers. Daily opening and closing according to established protocol. Table and room preparation for each shift. Efficient order taking for drinks and food. Service of food and beverages quickly and efficiently. Recommendations on the menu and drink list. Collaboration with the kitchen team. Reception, seating, and farewell of customers. Cash reconciliation at the end of each shift. Strict compliance with hygiene and food handling regulations. Customer service in the assigned area, ensuring quality service. Resolution of customer problems and complaints.

Implementation of hygiene and food safety protocols. Monitoring and restocking of products in the self-service area. Personalized customer service for order taking and menu recommendations. Preparation of coffees and other beverages following quality standards. Collaboration in the organization and setup of special events in the cafeteria. Cash handling and processing of payments by cash and card. Maintenance of order and cleanliness of tables, bar, and common areas. Effective resolution of customer incidents and complaints. Coordination with the kitchen team to ensure prompt service. Preparation of inventories and orders for necessary supplies. Customer service at the bar and table, preparing and serving requested products. Opening and closing of the establishment, organizing the dining area, bar, and storage before and after each shift. Charging customers using different available methods and operating the cash register.