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Lalaina RanarisonLR

Lalaina Ranarison

Hospitality Consultant, Quality Audit, Opening

€180/day
Paris, FR
3-7 years
Customer Experience
Hotel Quality Control
Housekeeping & 4★/5★ Standards
Hotel Opening (Pre-opening)
Hotel Operational Organization

Average response time: 1 hour

Freelancer profile translated to English.
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About Lalaina

Hospitality consultant specializing in optimizing the customer experience, service quality, and operational performance.
I assist hotels, residences, and short-term rentals in improving their standards to increase customer satisfaction and positive reviews.
Thanks to my field experience in 2★ to 5★ establishments, I intervene on:
Quality audits and concrete recommendations
Operations optimization (reception & housekeeping)
Implementation of 4★ / 5★ standards
Organization and processes
I also participated in hotel opening projects, including establishing procedures, training teams, and operational launch.
My approach is pragmatic, fast, and results-oriented, with solutions directly applicable by the teams.
Available for one-off missions or tailor-made support.

  • French

    Native or bilingual

  • English

    Conversational

  • Malagasy

    Native or bilingual

  • German

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Groupe Figestel (Gestion hôtelière
    Quality Manager
    HOSPITALITY
    September 2024 - August 2025 (11 months)
    Paris, France
    Quality Manager for 10 Hotels in Paris (2 to 4 stars)
    Supervision of operational and technical quality for several hotel establishments, including the management of preventive and curative maintenance, as well as monitoring works (renovations, repairs, safety/fire compliance). Coordination of internal teams (technicians, housekeepers) and external service providers. Management of purchases and supplier relations (cleaning products, linens, technical equipment). Management of cleanliness and overall hotel quality, with monitoring of maintenance teams. Recruitment, training, and team development. Monitoring customer satisfaction and implementing quality routines. Space arrangement (selection of equipment, furniture, decoration). Optimization of team schedules (housekeepers, chambermaids, technicians).
    Hotel Operational Organization Hotel Quality Control Gestion stocks Relations clients Housekeeping & 2 to 4* Standards
  • Hôtel Mercure Pigalle Paris (4 étoiles)
    Housekeeper
    September 2023 - August 2024 (11 months)
    Supervision of chambermaids and quality control of rooms. Coordination with reception and maintenance. Management of linen and cleaning product stocks. Staff training and hygiene procedure monitoring. Room allocation.
  • Chatime Val D'Europe (Restaurant Rapide)
    Versatile Waitress
    RESTAURANTS AND FOOD SERVICE
    March 2023 - August 2023 (5 months)
    Handle direct payments Prepare drinks (Bubble tea) Lead a team and manage task distribution
Check out Lalaina's experience

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Education

  • MASTER HOSPITALITY MANAGEMENT
    ESG (Graduate School of Management)
    2025
    MASTER MANAGER HEBERGEMENT TOURISTIQUE
  • Tourism Accommodation Establishment RNCP38937BC04
Check out Lalaina's education

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