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Laaziz MizatyLM

Laaziz Mizaty

IT Support Specialist & Microsoft 365 | Helpdesk

€300/day
Bruxelles, BE
15+ years
IT Support
Microsoft 365
Windows 10
Technical Support
Microsoft Outlook

Average response time: 1 hour

Freelancer profile translated to English.
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About Laaziz

IT Support Specialist with over 15 years of experience, I help companies ensure efficient and smooth technical support for their users.

I specialize in:
- IT Support Level 1 and 2 (incident and request management)
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 10/11 and workstation management
- Active Directory (access and user management)
- Remote technical support

Accustomed to demanding environments, I am known for my responsiveness, my sense of service, and my ability to quickly resolve user problems.

I offer one-off remote interventions only, available outside of office hours (evenings and weekends).
User training and support on IT tools and Microsoft 365
Digital and IT Services
Education Companies
Telecommunications

  • French

    Native or bilingual

  • English

    Fluent

  • Dutch

    Fluent

  • Arabic

    Native or bilingual

Can work on-site
Bruxelles (up to 50km)

Experience

  • Fédération Royale du Notariat belge
    Service Desk Agent / IT Support & User Trainer
    TECH
    February 2026 - Today (4 months)
    Bruxelles, Belgium
    Level 1 and 2 IT support within a demanding professional environment.

    - Management of user incidents and requests via ticketing tool
    - Microsoft 365 Support (Outlook, Teams, OneDrive, SharePoint)
    - User account management (Active Directory)
    - Installation and configuration of Windows 10/11 workstations
    - Remote technical assistance and user problem resolution
    - User training and support on IT tools and Microsoft 365
    - Drafting guides and documentation for users

    Working in collaboration with IT teams to ensure service continuity and quality.
    Microsoft 365 HelpDesk Windows Customer Service Active Directory
  • IT Support Services
    IT Support Specialist / Helpdesk
    DIGITAL AND IT
    January 2024 - Today (2 years and 5 months)
    Bruxelles, Belgium
    IT Support Specialist with over 20 years of experience in resolving technical issues.

    User support for Windows, Microsoft Office 365, Outlook, and Teams.

    Rapid diagnosis and resolution of incidents, remote assistance, and user training.

    Customer-oriented approach with fast, reliable, and professional service.

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