About Katleen
- Centralize your information in a clear database, for example with Airtable;
- Automate repetitive actions: emails, follow-ups, notifications, status updates;
- Connect your tools to avoid double data entry;
- Create connected forms to properly collect information;
- Set up dashboards to track your clients, cases, requests, or projects.
French
Native or bilingual
Experience
- Caisse Nationale d'Assurance MaladieFraud Investigator | Analysis, Control & CompliancePUBLIC SECTORFebruary 2021 - Today (5 years and 4 months)Analysis of complex cases and anomaly detectionRegulatory compliance control and investigation of sensitive situationsSynthesis of multi-source information and reasoned recommendationsPriority management, documentary rigor, and adherence to procedures
- Caisse Nationale d'Assurance MaladieTechnical Referent | Training & Continuous ImprovementPUBLIC SECTORNovember 2015 - January 2021 (5 years and 2 months)Support for teams on business tools and proceduresTraining of new employeesManagement of complex cases and second-level supportContribution to the continuous improvement of internal processes
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Education
- Web Integrator DeveloperOpenClassrooms2023Formation professionnalisante en développement front-end et back-end. Compétences : JavaScript, React, Node.js, APIs, bases de données, maintenance et optimisation web
Certifications
- Digitize and Optimize a Business Process with No-Code ToolsUncode School2026