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Kathy SaundersKS

Kathy Saunders

Content Design, UX Writing

€550/day
Amsterdam, NL
3-7 years

Average response time: 1 hour

About Kathy

I'm a Content Designer, or a UX Writer depending on who you ask, with a background primarily in corporate tech. Most recently, I spent 7 years at Booking.com, where I focused on crafting UX copy and developing content strategies for various products across the company. These included everything from niche B2B topics to SEO landing pages to the payment process used daily by millions of users.

I also had the privilege of building and managing a couple of content design teams, with a strong emphasis on coaching and mentorship. This has really helped to sharpen my communication and stakeholder management skills, as well as making me a stronger UX writing/Content Design advocate.

I’ve also worked frequently with localisation, whether managing the localisation of my own work or coordinating translations for an international team back in my advertorial copy days.

Throughout my career so far, I've found immense fulfilment in the opportunities I've had to learn, grow, and contribute to meaningful projects. I'm here, eager to explore how my skills and experiences might align with your needs, always open to new opportunities for collaboration.
  • English

    Native or bilingual

  • French

    Fluent

  • Dutch

    Conversational

Remote only
Primarily works remotely

Experience

  • Booking.com
    Content Design Manager
    July 2021 - September 2022 (1 year and 2 months)
    Amsterdam, Netherlands
    I successfully managed Booking.com's highest performing content design team. I Created a culture focused on trust and wellbeing that, based on performance scores, gave the team space to do great work and achieve their potential. It also involved a lot of coaching and mentoring and connecting dots at scale.
  • Booking.com
    Senior Content Designer & Manager
    September 2018 - July 2021 (2 years and 10 months)
    Amsterdam, Netherlands
    I took care of content for multiple projects in our post-booking and customer service spaces, while managing other content designers doing similar stuff.
  • Booking.com
    Content Designer
    September 2016 - September 2018 (2 years)
    Amsterdam, Netherlands
    I helped research, build and optimise the messaging services and related customer service products used daily by millions of people.

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Education

  • Undergraduate BA, French
    The University of London Institute in Paris
    2012
    Undergraduate BA, French

Skill set (16)

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