Description

Independent IT Consultant ,9+ years in technical support, sysadmin, and infrastructure. I help SMBs tackle IT support, documentation, project management, and consulting mandates. Bilingual FR/EN. Based in Montréal, available remote or on-site.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Montreal (up to 30km)

Synpulse
IT Consultant
BANKING AND INSURANCE
February 2026 - Today (4 months)
Montreal, QC, Canada
• • Advisory and implementation of an ITSM tool tailored to organizational needs.
• • Structuring the technical support function: defining service levels, workflows, and escalation paths.
• • Establishing escalation processes to the engineering team, with clear criteria and full documentation.
• • Defining and documenting business, operational, and IT governance processes.
• • Training IT teams on new tools, processes, and support standards.
• • Supporting the migration of existing clients from a legacy wealth management system to the new Synpulse/Aviso platform.
IT Strategy Technical project management
RECOCHEM INC. (PFX Group)
IT Analyst
CHEMICAL
May 2024 - February 2026 (1 year and 9 months)
Montreal, QC, Canada
• • Comprehensive IT support: hardware/software troubleshooting, access management and device provisioning.
• • Active Directory, Azure AD, Intune, and MDT administration for device deployment and management.
• • Adobe & Microsoft license management, contribution to cross-functional IT projects.
Technical project management IT Architecture IT support
Dilitrust Canada
Product Support Specialist
LEGAL
February 2024 - May 2025 (1 year and 3 months)
Montreal, QC, Canada
• • Customer ticket management and resolution via Freshdesk, Freshcaller, and Jira.
• • Proactive communication with clients and internal teams to optimize customer satisfaction.
• • Effective incident prioritization to ensure fast resolution timelines.
IT Strategy IT-Security