Freelancer profile translated to English.

Description

Senior Technical-Functional Consultant, Product Manager, Product Owner with 12 years of experience, I work on CRM products and business applications (non-CRM) in complex and international B2B environments.

I support organizations end-to-end: strategic definition, product vision definition, roadmap, business workshops, user story writing, backlog prioritization, functional configuration, testing, deployment, and training.

My dual business & engineering background, combined with strong field experience, allows me to bridge the gap between business teams, IT, and management, and to deliver useful, adopted, and measurable solutions.

I have managed and contributed to projects around Dynamics 365 (Sales, Marketing, Customer Service), Power Apps / Power Automate, as well as complete digital products (business platforms, internal applications, data & AI solutions).

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Bagneux (up to 30km), Courbevoie (up to 30km), Noisy-le-Grand (up to 20km), Pantin (up to 30km)

Ingersoll Rand
Senior Product Manager
RAW MATERIALS INDUSTRY
October 2023 - October 2025 (2 years)
Paris, France
Product Management focused on improving Sales and Marketing performance, with a focus on increasing revenue, bookings, and qualified leads.
- Discovery: Conducting Discovery phases through user interviews to identify priority pain points
- Developing product vision and roadmap aligned with business objectives
- Prioritizing the backlog based on business value
- Writing user stories and acceptance criteria
- Facilitating workshops with international stakeholders
- Managing external consultant team

AI Innovation
- Designing and deploying an RAG AI Chatbot
- Improving sales team productivity through conversational AI

Sales and Marketing Development
Configuration
- Managing complex quotes (Configure-to-Order) for industrial products
- Lead-to-Opportunity process
- Automated marketing campaigns (2-touch, 3-touch) - Email, Segments, Customer Journeys
- Developing C# Plugins and client-side/front-end JavaScripts (Xrm API)
- Dashboards and reporting for sales management
Scoping Requirements Gathering and Formalization User Story Writing Product Discovery Generative AI
IBM
Senior Product Owner
E-COMMERCE
September 2022 - September 2023 (1 year)
Paris, France
Senior Product Owner and Project Lead
Retail Client (Customer Service): Standardizing customer service processes across subsidiaries for geographically dispersed teams, with digitalization of scalable processes for internal and external users (call centers, temporary employees).
- Project scoping with a cross-functional team
- Facilitating workshops, writing user stories, specifications, and acceptance criteria, backlog prioritization
-Challengingthe business in expressing needs
-Designing UI/UX mockupsand modeling user journeys
-Collaboratingwith developers and multidisciplinary teams
-Writing unit and UAT tests and supporting UAT
-Trainingkey users and post-deployment support
- Project management (scope, budget, planning) and team management,participating in agile events

- Customization and Configuration of Dynamics 365 Customer Service: incident management, complaints, queues
- Implementation of automated SLAs and Case Routing
- Power Apps (Low/No Code) development and Power Automate automation
- Training key users and post-deployment support
Technical Specifications Scoping Backlog Management SAFe Product Owner
IBM
Senior Product Owner
BANKING AND INSURANCE
January 2022 - August 2022 (7 months)
Paris, France
Functional Lead and Senior Product Owner
Insurance Client (Sales): Implementing an insurance sales process for clients, with design of dedicated journeys by Line of Business and multi-country deployment.
-Facilitating workshops, writing user stories/technical specifications, backlog prioritization
-Designing mockups and user journeyswith UI/UX experts
- Low/No-code CRM Configuration: creating fields, forms/pages, sections, tabs..
- ERP Integration: Defining integration needs and requirements
-Designing data mapping (source to target)
- Validating formats and rules
- Dashboards and reporting for sales management
Atlassian JIRA Product Roadmap Prioritization Wireframing Testing