About Kahina
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Experience
- Just for youCreation of Communication MaterialsCONSULTING AND AUDITSMarch 2025 - April 2025 (1 month)Marseille, FranceI wrote and designed communication materials for Emailing and social media, I also wrote explanatory brochures.
- Le Comptoir d'AalyiahSupport & B2B Client Relations CoordinatorJanuary 2024 - January 2025 (1 year)France• - Management and monitoring of partner and client tickets: incident processing, escalation, and resolution• - Care calls with at-risk clients to understand their difficulties and propose solutions• - CRM Administration: creation of records, interaction tracking, documentation, and reporting• - Implementation of support procedures to optimize resolution times and service quality
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Education
- Bachelor Marketing & Business AdministrationICN NancyBachelor Marketing & Business Administration
- BTSCNEDBTS