Freelancer profile translated to English.

Description

🎯 MY MISSION

To help hotel directors manage with calm and firmness so they dare to set the framework their teams need, without betraying who they are.

👋 WHO I AM

Former hotel director for 8 years at citizenM (Paris, 4 openings, teams of 16 to 23 employees), I am now an operational Mentor for hotel directors.

I support those who care deeply about their teams but struggle to maintain a clear framework. Those who are afraid of appearing harsh or toxic, and who sometimes avoid difficult conversations. Those who sometimes feel isolated facing a DOP who expects quick results.

My experience has taught me one thing: you can be firm without shouting, demanding without damaging, present for your team without burning out.

🌟 MY SIGNATURE

Empathy + resilience + transmission.

I bring to directors what would have helped me when I started: a third-party perspective, distance, and concrete tools to assume their leadership role.

🎯 WHAT I OFFER

My coaching is structured around 5 dimensions:

◆ Understand yourself to better lead

◆ Develop your team

◆ Embody your culture through daily actions

◆ Ritualize your culture to make it last

◆ Manage your numbers

⚡ MY FORMATS

▸ Tailor-made training (in-house, 1 day or more)

▸ Targeted operational workshops (short half-day sessions on a specific issue)

▸ 6-month individual coaching for current directors

▸ 6-month group program among peers (mastermind format)

🔧 MY APPROACH

No top-down theory. I start with the concrete situations your directors face to build THEIR way of leading with them.

Short, flexible, actionable formats from day one. Quizzes, role-playing, situational exercises.

🎁 BONUS

Every month, I host 'Le Débrief des GM,' a collective conversation among hotel directors on concrete management topics. Your directors can participate for free.

📩 Let's discuss your needs

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Nantes (up to 10km), Rennes (up to 10km), Bayeux (up to 10km), Saint-Brieuc (up to 10km)

Indépendant
Sparring partner for hotel directors — Operational Support & Consulting
HOSPITALITY
May 2025 - Today (1 year and 1 month)
Paris, France
🎯 MY LONG-TERM COACHING PROGRAMS — 6 MONTHS

The core of my business is 6-month coaching programs. Why 6 months? Because establishing new management reflexes takes time. The director needs to be supported over time, in their real-life situations.

◆ The individual format
For the director who wants a confidential space entirely tailored to their reality. 2 sessions per month, on-site or virtual, supplemented by personalized resources, a DISC profile, a 360° feedback, and 24-hour WhatsApp availability.

◆ The group format
For directors within the same group who want to grow among peers. 1 group session per month via video conference, in a co-development format: each person brings their concrete situations, the group challenges, exchanges, and proposes solutions. A peer exchange channel remains open between sessions.

🌟 BENEFITS FOR YOUR DIRECTORS
After 6 months of coaching, directors will:

◆ Find their leadership posture
◆ Open conversations that advance their teams
◆ Manage their schedule in alignment with their strategic priorities
◆ Build development plans that reveal each individual's potential
◆ Master their numbers and communicate them clearly
◆ Engage their teams with energy and confidence
◆ Gain impact and recognition from their management

🌟 BENEFITS FOR YOUR ORGANIZATION

◆ Long-term engaged directors who durably embody your culture
◆ Empowered teams that make decisions at their level
◆ A calm and inspiring work environment that attracts talent
◆ Financial transparency shared at all organizational levels
◆ A consistent and recognizable management culture across all your establishments
◆ A continuous improvement dynamic driven by the directors themselves
Manager Training Hotel Opening Skills Development Project Support Individual Coaching
citizenM hotels
Director of 2 Hotels
HOSPITALITY
January 2023 - April 2025 (2 years and 3 months)
Paris, France
Opening of citizenM Opéra while maintaining the direction of citizenM La Défense.

Management of a 4* hotel opening (84 rooms): team building, on-site organization, standards, and company culture.

Coaching of a future hotel director until they take office: structured skills development over 6 months.

Multi-site leadership: 2 establishments, 175 + 84 rooms, 6 managers, 35 ambassadors.

Soft skills and management culture referent for Parisian hotels: design and facilitation of internal training (feedback, management posture, unconscious biases…).

Results: managerial stability, shared culture, lasting customer satisfaction (NPS 56 at Opéra, 61 at La Défense).
Hotel Opening Customer Experience Team Management Skills Development Team Structuring
citizenM La Défense
Hotel Director
HOSPITALITY
February 2017 - January 2023 (5 years and 11 months)
Île-de-France, France
Complete management of a 4* hotel (175 rooms) with a young and engaged team.

Daily management of 3 managers and 20 ambassadors.

Implementation of collective rituals and a culture of recognition.

Design and facilitation of internal training programs: onboarding, internal development, soft skills.

Continuous improvement of customer satisfaction, quality, HR, and compliance.

Involvement in cross-functional HR projects for the brand in Paris (recruitment, retention, culture).
Team Management Hotel Opening Customer Experience Skills Development Team Structuring