Freelancer profile translated to English.

Description

Senior Customer Relations Officer & Customer Relations Manager, I assist companies in optimizing their customer experience, structuring their customer journeys, and managing teams.

With over 10 years of experience, including several years in managing customer relations centers, I focus on service organization, process improvement, service quality, complaint management, and team skill development.

Results and field-oriented, I combine strategic vision, pragmatism, and a service-oriented approach to help my clients improve satisfaction, performance, and loyalty.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Speedy
CUSTOMER RELATIONS MANAGER
January 2021 - Today (5 years and 5 months)
• Team management and performance evaluation
• Strategy development and data analysis
• Innovation and adaptation
• Implementation of quality standards
Team Management Dispute Resolution KPI Management Data Analysis Escda Preparation
Cultura
LOGISTICS MANAGER
January 2018 - January 2019 (1 year)
• Strategic planning
• Operations, supplier, and inventory management
• Personnel management
Team Management Delivery Management
Lush
STORE DIRECTOR
January 2015 - January 2018 (3 years)
• Daily operations management
• Achievement of sales targets
• Merchandising
• Stock control and inventory management
• Data analysis and order management
• Promotion of company culture and special event management
Team Management Inventory Management Merchandising