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Joyce EbbingJE

Joyce Ebbing

Manager, team leader, KCC employee, coach

€800/day
Utrecht, NL
15+ years
Team Development
Operational Management
Coaching
Customer Service
Insurance

Average response time: 12 hours

Freelancer profile translated to English.
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About Joyce

Enthusiastic, driven senior interim manager and team coach with 15+ years of experience in operational management, organizational development in customer contact and service, HRM, insurance, MBO. Team development, cultural change, and process improvement. Combines sharp results orientation with a warm, connecting leadership style. Proven success in reducing absenteeism and guiding large teams through change, with lasting effect.
Strong in coaching, customer focus, leadership, and stakeholder management, with genuine attention to people and context. Knows how to create momentum by connecting trust, openness, and clear structure, focused on sustainable collaboration, effective processes, and job satisfaction within complex environments such as healthcare and government institutions.
"Attention makes everything more beautiful."
Insurance
Health and Wellness
HR Services
Energy and Electricity

  • Dutch

    Native or bilingual

  • Italian

    Basic

  • German

    Conversational

  • French

    Conversational

Can work on-site
Utrecht (up to 50km)

Experience

  • Beeee Coaching
    Coach, Trainer, and Owner
    PUBLIC SECTOR
    December 2019 - Today (6 years and 6 months)
    Utrecht, Netherlands
    • Initiator and owner of a personal coaching and consultancy practice, focused on professional growth, behavioral change, and personal effectiveness
    • Trainings Safety & Connection, Lencioni, Team Barometer, Leadership, Deep Democracy, Theory U, Family Constellations, body-oriented coaching, meditation, and mindfulness
    • Developing and facilitating coaching and development programs for individuals and teams in various organizations
    • Guiding clients in formulating goals, breaking patterns, and sustaining behavioral change
    • Using structured methodologies to increase insight, strengthen self-direction, and achieve sustainable results
    • Designing and facilitating customized workshops and training sessions focused on communication, collaboration, personal effectiveness, transformation, etc.
    • Working with diverse target groups (professionals, managers, teams) based on demand-driven intake and customized solutions
    • Acquisition, account management, customer relations, program design, evaluation, and quality control
    • Made changes to employee profiles, resulting in improved quality of employees in the team, optimized recruitment process, and interviews
  • SVB Sociale Verzekeringsbank
    Interim Manager and Team Coach HR Contact Center & Payroll Administration Front/Back Office
    December 2024 - November 2025 (11 months)
    Amstelveen, Netherlands
    • Transformation of HR Service Desk and LKA with 20 employees, serving 4500 internal customers
    • Team development, people management, process improvement of HR processes and payroll administration, focusing on quality, communication, collaboration, and leadership.
    • Structure in work meetings.
    • (Lean/PDCA).
    • Promoting collaboration: transparency, ownership, and quick response to bottlenecks and changes.
    • Implementation of HR Chat, new knowledge base/Chat GPT, Lean/Agile working, Trainings Safety & Connection, Lencioni, Team Barometer, employee satisfaction, talent development program launched
    • Results: leadership score increased from 4.5 to 8.3 (on a scale of 10)
    • Reduction of workflows by 27%
    • Overall improvement of work atmosphere, sustainable employability, and absenteeism (decrease of 20%)
    • Made changes to employee profiles, resulting in improved quality of employees in the team, optimized recruitment process, and interviews
    • Knowledge enhancement.
  • SVB Sociale Verzekeringsbank
    Interim Team Coach Contact Center Personal Budget & Payroll Administration KCC/Back Office
    February 2023 - December 2024 (1 year and 10 months)
    Utrecht, Netherlands
    • Improved Stakeholder Collaboration
    • Promoting collaboration among fellow team leaders/leadership training
    • More structure in meetings (Lean)
    • Implementation of PGB 2.0 system/user application
    • Transition Meetings during reorganization
    • Creating buy-in for new ways of working
    • Involved in recruitment, hiring process, and interviews
    • Focus on results, ownership within the team
    • Broadened perspective within the team, fostered collaboration with other teams
    • Continuous improvement initiated through:
    • Implementation of SVB coaching team (Pilot): 350 employees, involved in setting up the team, hiring coaches, and coordinator for communication technique training, follow-up, and collaboration with the quality team (Learning Loop).
Check out Joyce's experience

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Education

  • Various Management Trainings
    UNLP Family and Organization Constellations
    2024
    Div. Management trainingen
  • Co-Active Coaching
    CTI
    2018
    Co-Active Coaching
Check out Joyce's education

Skill set

Co-Active
ORSC
Deep Democracy
Lencioni

Categories

  • Other