About Jordi
Catalan
Native or bilingual
Spanish
Native or bilingual
English
Conversational
Experience
- IKEA GroupIT & Telecommunications ManagerRETAIL (LARGE RETAILERS)November 2005 - Today (20 years and 7 months)Barcelona, SpainResponsible for ensuring business continuity through specialized technical support for digital products and platforms.Key functions:• IT asset lifecycle management: inventory, budgets, purchases, configuration, and maintenance.• Second-level technical support: in-person and remote, including support outside of working hours for critical incidents.• Project implementation and deployments: installation of new digital products, hardware renewal, and support for opening new locations.• Preventive maintenance and monitoring: review of tools to prevent business interruptions.• Basic technical training: for new employees and support staff.• Local vendor management: coordination with vendors for support, updates, and changes.• Clear communication with users and dissemination of digital knowledge as an IT ambassador.
- IKEAIT AssistantLOGISTICS AND SUPPLY CHAINNovember 2005 - March 2006 (4 months)Barcelona, SpainAssistant in the IT and telecommunications department providing support to the entire Catalunya market.
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Education
- Higher DegreeIES Escola del Treball de Barcelona2009Grado Sup.
- Administrative Assistant (FP1)Academia Cultura de L'Hospitalet2000Aux. Administrativo (FP1)