Dr. Jolanta Kostuch

• - P&L responsibility for the business unit Professional Liability/ D&O insurance

• - Strategic orientation of the business unit

• - Disciplinary leadership of the team

• - Strategic, technical, and procedural management of the operational units Operations, Underwriting, and Sales in the area of VH/D&O

• - Product Management

• - Risk Management, UW Strategy and Portfolio Management

• - Referral UW and Reinsurance

• - IT and Processes

• - Commissioning and management of insurance companies and external service providers

• - Ensuring all governance and compliance requirements in a BaFin-regulated business field

• - New development of the complete product range Professional Liability/D&O (approx. 25 insurance products): Product design, pricing, customer documents, sales launch, marketing - Development of a new E2E IT system for processing insurance business along the entire value chain in cooperation with external IT service providers: broker application portals, policy administration system for contract processing, underwriting workflow, claims processing, data model

• - Optimization of all operational and underwriting processes (standardization, automation, AI, robotics, straight-through processing, etc.)

• - Migration of customer portfolios from the legacy system to the new system

• - Leadership of project teams in an agile setting

• - Responsibility for the IT budget

• - Rollout of products and IT in the operational units Operations, Underwriting, and Sales

• - Active Change Management

• - IT Outsourcing: Establishment and monitoring of IT cooperations

• - BPR4D = Business Process Redesign 4 Digital

• - Process optimization and efficiency program in contract processing