Freelancer profile translated to English.

Description

Senior Change Management Advisor, certified Prosci (ADKAR) and PMP. 15 years of experience in France, Morocco, and Canada, 20+ impactful transformation projects for 400 to 8,000 users.

**What sets me apart**: I handle projects end-to-end, from strategy to execution. Banking, insurance, energy, and public sector — I know their codes, but your organization and culture dictate the approach. I bring methodology, structure, and a benevolent external perspective.

Recent Mandates — Canada

National Bank of Canada(equivalent to BNP/SocGen) — Cybersecurity, 7,000+ users, ongoing.
Hydro-Québec(equivalent to EDF) — Jira/Confluence to Atlassian Cloud migration (7,000 users); Project management tool (EPM → Planisware)
Fondaction(Investment fund, equivalent to Mirova/Amundi ESG) — Loi 25 Deployment (equivalent to GDPR), supporting the executive committee (7 VPs).
Canada Life(Health/Travel Insurance, equivalent to Mutuelle Générale) — Hybrid mode: 700 employees, 70+ managers.
City of Montreal— Public Safety Mobile App for the Fire Department (equivalent to BSPP), 2,500+ users across 70+ sites; COVID recovery plan: 23 departments, 19 boroughs.

European Experience — France & Morocco

7 years in change management and transformation: banking, insurance, public sector.

Gret (Paris)— NGO's IT strategic plan: 770+ professionals, 28 countries, 13 ambassadors.
DXC France (formerly CSC)— Ministry of Immigration, Pôle Emploi.
Wavestone (Casablanca)— Saham Assurance, BCP, SCR: business continuity, methodological harmonization, IT transformation.
BFC Management (Casablanca)— RMA Watanya, EurAfric, Maroc Factoring, OCP

Availability

Engaged in a mandate until November 9, 2026. Available from mid-November 2026 for immediate or planned starts. Discussions and qualifications beforehand are highly encouraged.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Marseille (up to 50km), Le Havre (up to 50km), Lyon (up to 50km), Nice (up to 50km)

National Bank of Canada
Change Management Advisor (Independent)
BANKING AND INSURANCE
November 2025 - Today (7 months)
Montréal, Canada
Change management within theInformation Securityteams of the National Bank of Canada (NBC), Canada's 6th largest bank, in a cyber program impacting7,000+ users.

Change Strategiesfor the deployment of cyber solutions
Supportfor IT and business teams
Facilitationof communities of practice
Internal Communicationon cybersecurity challenges

Senior Change Management contributor role within a multidisciplinary team; coordination with PMO, corporate communications, and technical teams.
Change Management Cybersecurity Banking Internal Communication Cybersecurity Awareness
Hydro-Québec
Change Management Advisor (Independent)
ENERGY AND UTILITIES
March 2024 - October 2025 (1 year and 7 months)
Montreal, QC, Canada
Change management atHydro-Québec(equivalent to EDF), a Crown corporation for electricity generation and distribution, on three major IT transformations conducted in parallel.

Atlassian Cloud Migration— Migrating Jira and Confluence on-premise to the cloud for 7,000 users; change strategy, communication plan, training, support for IT and business teams
Enterprise Project Management Tool— Migration from EPM to Planisware for 1,000 project managers and PMOs; impact mapping, workshop facilitation, skills development
Low-code/No-code Service Offering— Deploying the Power Platform (Power Apps, Power Automate); structuring governance, awareness campaigns, supporting citizen developers

Senior Change Management contributor role within multidisciplinary teams; coordination with business departments, PMO, and technical teams.
Change Management Cloud Migration Atlassian Planisware Power Platform
Héma-Québec
Management Advisor
December 2023 - December 2024 (1 year)
Montreal, QC, Canada
Establishing a business analysis practice within the project office:
**Diagnosis and Evaluation**: Conducting an in-depth diagnosis through document analysis and leading workshops and interviews with executives to identify needs and opportunities.
**Strategic Recommendations**: Formulating proposals based on diagnostic results and facilitating decision-making between different scenarios.
**Operational Support**: Collaborating with teams for mandate implementation, managing business analysis practice-related projects, and continuous monitoring to ensure effectiveness and adaptation.
Business Analysis

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Master in Management
EDHEC
2006

Change Practitioner - PROSCI
PROSCI
2020
https://www.credly.com/badges/2fb6af3a-d497-404c-a2a2-56384b244c04
Change Management
Project Management Professional (PMP)
Project Management Institute (PMI)
2017
https://www.credly.com/badges/6522fa5c-61dd-405a-9604-8dbb85855e46

John Toutain

Change Management · IT Transformations

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