Joachim Ait-Bachir

▸ Provide Level 1 & 2 VIP technical support to senior executives and strategic users, with responsiveness and impeccable service quality

▸ Install, configure, and deploy IT hardware (workstations, laptops, peripherals) for VIP users

▸ Manage the IT infrastructure using NinjaOne: inventory, supervision, update compliance, and remote maintenance

▸ Lead the large-scale migration of Windows 10 to Windows 11 workstations: scoping, testing, deployment, and monitoring

▸ Provide on-site support and hotline assistance, minimizing disruptions for critical business users

▸ Configure and troubleshoot Microsoft 365 environments (Exchange Online, Teams, SharePoint) for VIP profiles

▸ Write technical documentation, incident reports, and populate the knowledge base

▸ Coordinate with vendors and internal teams for IT projects and infrastructure renewals

▸ IT and administrative support in several distinct corporate environments

▸ Management of advanced Excel spreadsheets: VLOOKUP, Pivot Tables, complex formulas

▸ Onboarding and integration of new employees: account creation, workstation setup, updating HR files

▸ Handling of expense reports and reservations (flights, trains, hotels)

▸ Support for operational teams: data entry, reporting, and document management

▸ Autonomous operational monitoring of 4 "Data" entities (~300 consultants, Data Scientists & Engineers)

▸ Daily production of dashboards and KPI reports for VPs and entity heads

▸ Interim ROP (Resource Operations Partner) role: autonomous management of current and upcoming staffing, proposing profiles suited to client and VP expectations

▸ End-to-end management of monthly activity closings: validation, consolidation, and reporting

▸ Use of HR tools: Timepro, Retain, IKOS, Napta, Whoz