About Jessica
English
Native or bilingual
Experience
- Brave AgencyHead of MarketingE-COMMERCEJanuary 2025 - Today (1 year and 5 months)Peterborough, United Kingdom
- Own the agency’s marketing strategy across clients and internal growth, aligning activity to commercial objectives and measurable outcomes.
- Lead and manage the marketing team, setting standards, processes, and ways of working across strategy, delivery, and reporting.
- Oversee multi-channel performance marketing, including SEO, CRO, Paid Media, and Email Marketing.
- Play a key role in pitching and new business, supporting audits, proposals, and client presentations.
- Drive account growth through upselling and strategic expansion of existing client relationships.
- Deliver P&L management, forecasting, and resourcing to balance growth with profitability.
- Lead internal marketing and positioning to strengthen the agency’s brand and go-to-market approach.
- Brave AgencyClient Services ManagerE-COMMERCEFebruary 2023 - January 2025 (1 year and 11 months)Peterborough, United Kingdom
- Led day-to-day client relationships, acting as the primary point of contact and strategic partner across retained accounts.
- Owned account delivery, ensuring projects and campaigns were delivered on time, on budget, and to the agreed scope.
- Managed and grew client accounts through upselling, renewals, and proactive identification of new opportunities.
- Translated client objectives into clear briefs and priorities for internal marketing teams.
- Oversaw resourcing, timelines, and budgets to maintain profitability and delivery quality.
- Supported pitching and onboarding of new clients, contributing to proposals and scoping.
- Maintained high client satisfaction through clear communication, performance reporting, and expectation management.
- Brave AgencyDigital Account ManagerE-COMMERCEJune 2022 - February 2023 (8 months)Peterborough, United Kingdom
- Managed day-to-day relationships with multiple digital marketing clients across retained and project work.
- Coordinated delivery across SEO, Paid Media, CRO, and Email Marketing, ensuring campaigns met agreed objectives and timelines.
- Acted as the link between clients and delivery teams, translating requirements into clear briefs and actionable plans.
- Monitored performance and reporting, supporting insight-led recommendations and optimisation opportunities.
- Supported account growth through renewals, upsells, and identification of additional client needs.
- Managed scopes, budgets, and timelines to ensure smooth delivery and commercial control.
- Contributed to client presentations, reviews, and ongoing performance communication.
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