Jessica Chan

Led and mentored a cross-functional team of 8 across IT, Facilities, Admin, and HR, driving operational improvements and aligning global initiatives with the company's strategic objectives. Transformed operational efficiency by implementing a global ATS and HRIS, streamlining recruitment, reducing time to-hire, and enhancing workforce data accuracyfor more strategic, data-driven decision-making. Coached and developed leadership across all levels, providing guidance to direct reports and senior management within consulting, empowering leaders to drive key initiatives and improve team performance. Partnered with executive leadership and the Head of Finance to align operational strategies with organizational goals, ensuring the smooth execution ofglobal initiatives and optimizing business performance across regions. Oversaw global employee lifecycle processes, including recruitment, onboarding, performance management, and DEI initiatives, ensuring consistent delivery of high-quality HR services and contributing to a strong, cohesive company culture.

Built and scaled the HR function by developing core processes for recruitment, onboarding, and performance management, supporting company growth and aligning with strategic objectives. Revamped the performance evaluation system by introducing clear goals, feedback loops, and development plans, improving employee growth, accountability, and alignment with business objectives. Spearheaded DEI initiatives, creating and executing programs that fostered an inclusive culture and improved diverse talent representation across the organization. Developed learning and development programs by identifying skill gaps and implementing training initiatives, enhancing employee performance and driving business success.

Spearheaded the implementation of a new ATS and HRIS, optimizing employee data management and reporting, while introducing a performance review framework aligned with company OKRs and role KPIs. Navigated COVID-19 challenges by implementing critical operational policies and adaptive HR strategies, ensuring business continuity and supporting employee morale through the crisis.