Jesica Borrego Martinez

To users, installation, configuration, updating of POS management systems and resolution of incidents for users with sales programs, resolution of incidents and requests for installation of hardware and application elements, and maintenance of network printers and configuration of equipment, management and maintenance of hardware and software inventory, request from hardware and software suppliers, reception of materials, repair of POS, PCs, printers, smart TVs, smartphones, iPads, and Macs, installation and configuration of IP cameras and security systems, management, generation, and maintenance of documentation, installation of various software and OS (WINDOWS, LINUX, ...), installation of software, data recovery with backup, management and creation of backups, configuration of specialized POS software for the kitchen and restaurant sector.

On-site user support, management and resolution of incidents for users and VIPs, resolution of incidents and requests for installation of hardware and corporate application elements, installation of new workstations, installation and maintenance of network and local printers, installation of mock-ups and equipment configuration, management and maintenance of hardware and software inventory, reception of materials, escalation and coordination of actions with other teams (Level II), generation and maintenance of documentation.

Repair and sale of computer equipment, on-site user support, management and resolution of incidents for users and businesses, requests and installation of hardware and corporate application elements, data recovery and maintenance of network and local printers, installation of Windows, Linux, and Mac operating systems, driver installation, equipment formatting, equipment configuration, management and maintenance of hardware and software inventory, request, reception, and shipping of materials, remote incident management, generation and maintenance of documentation on different platforms (Satmovil, Nadilux, and SAGE 50), customer, user, and business support, creation, maintenance, and publication of web pages with WordPress and different platforms, setup, configuration, and management of antivirus, setup, configuration, and management of Office, resolution of conflicts with business management software.