Jens Christian Lang

• • Acted as a senior strategic partner for multiple organizations to stabilize delivery and scale agile operations across borders.

• • Agile Coaching: Optimized flow and cross-continental collaboration for distributed software teams.

• • Crisis Intervention: Facilitated resolution of critical organizational bottlenecks and leadership conflicts using systemic coaching methods.

Establishment of an IT service management department for operations and customer support. Transformation of existing structures and personnel selection, process design, as well as training and coaching of managers.

• • Directed an IT Operations unit of ~800 employees during a major agile transition.

• • Implemented Lean-IT processes at the interface between Business and IT units.

• • Key Results: 25% increase in operational efficiency; 20% reduction in incident response times.