Freelancer profile translated to English.
Back to original languageAbout Jenny
Hello and welcome to my profile,
Office Manager specialized in administrative management, customer relations, sales administration (ADV), and commercial management. I support VSEs, SMEs, and freelancers in organizing and developing their activities.
With over 9 years of experience in commercial, administrative, and coordination roles, I act as your right-hand person to help you save time, structure your organization, and improve your customer follow-up.
My areas of intervention:
• Administrative management and file tracking
• Quote creation, invoicing, and debt collection
• Sales administration (ADV)
• Commercial follow-up and quote reminders
• Customer relations and loyalty
• Schedule management and coordinator scheduling
• Supplier management and order tracking
• Dashboard creation and reporting
• Process organization and optimization
• CRM implementation and monitoring
I use tools daily such as Excel, Google Workspace, Notion, Canva, CRM, as well as automation tools like Make. I am also interested in artificial intelligence solutions (ChatGPT, Claude) to optimize certain administrative tasks and improve process efficiency.
My experience allows me to be quickly operational in various environments: craftsmen, construction, maintenance, services, retail, real estate, or growing small businesses.
My goal is simple: to allow you to focus on your core business while I handle organization, administrative follow-up, and customer relations.
I work mainly remotely throughout France.
I can also work on-site within a 30 km radius of Meschers-sur-Gironde (Royan, Saujon, Semussac, Cozes, Saint-Georges-de-Didonne, and neighboring towns).
I look forward to discussing your project.
French
Native or bilingual
Can work on-site
Royan (up to 30km)
Experience
- Hydroparts AssistanceCustomer Relations Manager / Sales AdministratorAUTOMOBILEFebruary 2024 - May 2026 (2 years and 3 months)Saujon, FranceCustomer relationship management, quote preparation and follow-up, commercial reminders, invoicing, and debt collection. Scheduling appointments, booking VGP inspections, coordinating technicians, and tracking intervention reports. Supplier management, parts identification, ordering, supply monitoring, and participation in inventory. Creation and updating of databases and activity tracking tools.
- Decons Fers NeufsCommercial and Administrative AssistantCIVIL ENGINEERINGJanuary 2023 - July 2023 (6 months)Bouliac, FranceAdministrative and commercial management within a company specializing in the trade of steel products and metal materials for construction professionals and artisans. Preparation of quotes and invoices, commercial follow-up, stock management, customer reception, payment processing, order coordination, and administrative file tracking. Participation in reporting and the smooth running of daily operations.
- DHLAdministrative and Logistics AssistantTRANSPORTATIONJanuary 2020 - October 2022 (2 years and 9 months)Cestas, FranceAdministrative management of incoming goods at a major Carrefour logistics platform specializing in fresh produce. Document control of incoming goods, coordination with carriers, monitoring of logistics flows, administrative processing of receipts, and anomaly management. Participation in the smooth running of operations and adherence to delivery deadlines.
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Education
- Make & AutomationSelf-Training – 2026 (in progress)Mise en place d'automatisations pour la gestion administrative, le suivi client et l'organisation d'entreprise.
- Negotiation Customer RelationsNRC2014Négociation Relation Client