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Jen JanputJJ

Jen Janput

Business Analyst / Project Manager / BA Manager

€752/day
London, GB
15+ years
Business analysis
Project Management
Atlassian JIRA
Compliance
Agile method

Average response time: 1 hour

About Jen

I am a Business Analysis and Transformation Consultant with over 15 years’ experience advising organisations on how to operate more effectively, deliver complex programmes, and navigate change with clarity and control.

My work focuses on bringing structure to ambiguity, whether that involves defining operating models, refining business processes, or translating strategic objectives into clear, executable plans. I operate at the intersection of business and delivery, ensuring that initiatives are not only well defined but also practical, scalable, and aligned to commercial outcomes.

I have worked with leading institutions including NatWest, Nationwide, Phoenix Asset Management, and Deutsche Bank, delivering across regulatory programmes, operational transformation, and system implementations. This has involved working closely with senior stakeholders, shaping requirements, and driving delivery across multi-disciplinary teams.

I am particularly experienced in process design, requirements engineering, and programme structuring, with a strong focus on quality, precision, and outcome-driven delivery. Clients value my ability to quickly understand complex environments, challenge constructively, and produce clear, high-quality outputs that support decision-making at all levels.
Banking and Financial Services
Digital and IT Services

  • English

    Native or bilingual

  • Thai

    Conversational

Remote only
Primarily works remotely

Experience

  • Natwest Group
    Group Lead Commercial Strategy Analyst
    BANKING AND INSURANCE
    January 2025 - January 2026 (1 year)
    50 Bishopsgate, London, England, United Kingdom
    Responsible for leading the review, negotiation, and renewal of all credit reference agency (CRA) contracts across NatWest Group, specifically focusing on Equifax, TransUnion, Creditsafe and other companies such as TTG and Arkline.

    My role involves identifying and securing cost-saving opportunities, ensuring contractual terms are commercially advantageous, and safeguarding group wide compliance and value. I also provide strategic support on Experian contracts as needed, contributing to the broader optimisation of CRA relationships and procurement efficiency across the organisation.
    Negotiation Commercial strategy Cost Reduction Compliance terms and conditions
  • Phoenix Asset Management
    Lead Business Analyst /Compliance Project Manager
    BANKING AND INSURANCE
    April 2023 - December 2024 (1 year and 8 months)
    20 Old Bailey, London, England, United Kingdom
    Supporting the Direct Liquid Investment programme of work with streamlining risk and controls processes for trading.
    • Supporting the Direct Liquid Investment programme of work with streamlining risk and controls processes.
    • Lead for Third Party Assurance Assessment, contract negotiations, vendor management with BT & Bloomberg including Information Security questionnaires & Governance approvals
    • Collaborate with senior management to refine business requirements for Aladdin Enterprise
    • Working with Head of Compliance to establish new processes for mandate monitoring incl. team/FTE set up
    • Map As-Is and To-Be processes for pre and post-trade compliance, including attestation and breaches protocol
    • Manage regulatory reporting requirements for sanctions and trades with new report implementations and demos
    • Support Product Control to implement new reports and provide demos on how to use Aladdin View
    • Partner with development teams to extract and send reports from Invista for external AML screening
    • Conduct thorough data analysis, cross-referencing received data with executed trades
    • Engage and manage vendors for financial crime screening tool evaluations (World Check, Bloomberg Vault Surveillance, Finscan), presenting recommendations at the Solutions Forum for approval
    • Map As-Is & To-Be for AML/KYC screening including creating standard operating procedure documents
    • Map As-Is& To-Be for ESG process and highlighting areas of risk to Head of Trading
    • Drive projects, implementations, tasks to completion including best execution, risk and control framework, mandate monitoring, ops risks review/audit, lead First Line and Second Line Compliance with change
    • Review SQL data and reporting processes for Product Control, assessing potential output within Aladdin
    • Working with Acadia to establish Backtesting process and escalation to ISDA
    • Facilitate daily standups, manage RAID logs, and escalate resource requirements ensuring project continuity
    Project Management Trading Compliance Business analysis Data Governance
  • Nationwide Building Society
    Lead Business Designer / Business Analysis Lead
    BANKING AND INSURANCE
    January 2022 - March 2023 (1 year and 2 months)
    Swindon, England, United Kingdom
    Leading on the initiation and scoping of new digital customer journeys for mobile & internet banking for ID&V by working with Product Owners to create high level epics and scope. Managing and supporting a team of 15 Business Analysts (Trainee to Senior) including contractors. Lead BA on the Consumer Duty project to create and simplify handbook/guidance documents.
    • Reviewing book of work for the team and proposing the best solution to link the work items to the Objective Key Results to illustrate benefits of tasks to strategy
    • Coached and lead the business analysis team, act as a recognised expert, continuously reflecting, challenging the team and creating an environment for success
    • Set the methods and standards for eliciting requirements, defining standards and quality targets whilst managing multiple stakeholder perspectives and expectations
    • Provided business process design and documentation expertise, recommend business process and/or system improvements using formal and informal techniques. Lead the development and implementation of these improvements / new processes
    • Provided guidance and feedback on how to improve the quality of the business analysis team and ensure that changes implemented result in a positive customer outcome
    • Supervised efficient working of teams, provide feedback including managing performance appraisals
    • Assessing team skillset and horizon planning for training needs and potential work coming up
    • Resource allocation to ensure the skillsets matches tasks required including recruitment/interviews
    • Proving regular updates to Chief Product Owner and Senior Management on team progress/issues
    • Elicited business requirements and creating user stories, acceptance criteria (GWT) and hosting daily stand-ups
    • Worked with Tech & Dev to share and walkthrough the requirements and obtain estimates
    • Validation of requirements for Fraud reporting as part of the Payments Directive regulation
    Team management Business analysis Project Management Requirements specification Continual improvement
Check out Jen's experience

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Education

  • Business Analysis in Practice
    QA
    2015
    Business Analysis in Practice
  • Business Analysis Fundamentals
    Deutsche Bank by IIBA)
    2014
    Business Analysis Fundamentals
Check out Jen's education

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