Freelancer profile translated to English.
Back to original languageAbout Jean-Philippe
My scope of intervention:
Support & Helpdesk
• User support L1 on-site and remote
• Network troubleshooting: TCP/IP, Wi-Fi, VPN, Active Directory
• Help desk - Ticket management
Deployment & Installation
• Installation and configuration of IT workstations and network equipment (switches, routers, Wi-Fi access points)
• Deployment of IT infrastructures, migrations, site openings
Cabling & IT Racks
• Copper and fiber optic cabling
• Setup, organization, and patching of IT racks
• Labeling, documentation, and compliance
Professional, rigorous, autonomous, and responsive
French
Native or bilingual
Can work on-site
Marseille (up to 20km)
Experience
- THALES DIS FranceTelecom Network ProviderTECHJanuary 2015 - October 2025 (10 years and 9 months)Marseille, FranceGood command of Windows environments, TCP/IP networks, active equipmentPerform preventive and corrective maintenance on infrastructures
- InterwayTelecom Network TechnicianTECHJanuary 2000 - January 2015 (15 years)Vitrolles, FranceSupport & user assistanceHandle and resolve L2 technical incidents (workstation, software, basic network).Workstation ManagementInstallation, configuration, and update of Windows 10 / Windows 11 workstations.Image deployment and masterization.Administration & ToolsUser account management via Active Directory (creation, deletion, permissions, groups).Ticket management and tracking via ITSM tool.Installation and configuration of business software.
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