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Jean-Charles BenderitterJB

Jean-Charles Benderitter

Product Owner | Certified SAFe® PO/PM and PSPO

€650/day
Bordeaux, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jean-Charles

🚀 ExperiencedProduct Owner**, I leverage my experience to **maximize product valueandsecureyour project.

💼 I have 17 years of experience, as an AMOE consultant, then AMOA, and finally **Product Owner**. I have carried out a dozen assignments for large accounts, on V-cycle projects or in an **Agile (SAFe) framework**: redesign, regulatory, digital transformation, MCO, IT system evolutions, strategic projects.

👨‍💻 A trueorchestra conductor**, I bridge the gap between the business and developers. A very good **communicator**, I am used to and enjoy **teamwork.

🎯 I intervene in **Build**, **Run**, or **Product Mode**, on the following activities:
> collection and analysis ofrequirements
>scopingandroadmap
>facilitationof workshops and meetings
> definition and sharing of thevision
> feeding and prioritizing theProduct Backlog
>design,mapping, modeling (MCD, MPD, UML, BPMN)
> writingFeatures**, **User Stories**, **Acceptance Criteria(Gherkin language), general and/or detailed specifications
> monitoring andmanagementof development (coordinationand **team facilitation**, adherence to schedule and **commitments**, **KPIs**, **OKRs**, tracking deliverables and go-live)
> implementation of the **testing strategy**, test management
>changemanagement support
> productionmonitoring

📅 Schedule a discussion with me to discover what value I can bring to your project/product!
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Bordeaux (up to 50km), Paris (up to 50km), Pau (up to 30km), Toulouse (up to 30km), Niort (up to 30km)

Experience

  • CNAM
    Functional Manager
    PUBLIC SECTOR
    January 2024 - April 2024 (3 months)
    Mérignac, France
    CONTEXT
    TMA multi-sites (Paris, Nantes, Rennes, Lyon, Grenoble, Bordeaux) with over 80 employees, including about fifteen BAs.

    I provided support for testing and specifications to secure the delivery of a strategic package for the ARPEGE project (redesign of CNAM benefit settlements and agent portal, used by over 2500 agents). I also produced and shared a Lessons Learned (REX) with the management team via a "Rapport d'Étonnement" (Report of Surprises), to implement improvements within the project.

    General
    • requirements analysis, specifications
    • test and acceptance management
    • change management

    Methodology
    • SFD update, writing Use Cases (impacts on UI, batch, and processing)
    • Review and validation of specifications
    • Writing and review of test scenarios
    • Production of data sets (SQL, XML files, batch, UI)
    • Execution and monitoring of tests in factory acceptance, reporting, and progress
    • Anomaly management (defect creation, analysis and resolution support, tracking, validation)

    Intervention Examples
    • VABF of ARPEGE package 5 (writing and monitoring of tests and fixes)
    • Sharing of a "Rapport d'Étonnement" and backlog of improvement actions (Quick Wins and cost/benefit analysis)
    HP ALM Functional testing Continuous improvement DBeaver SQL
  • Pôle emploi
    Product Owner
    PUBLIC SECTOR
    June 2022 - October 2023 (1 year and 4 months)
    Pessac, France
    Context
    PO for GRDVP (Appointment and Portfolio Management): back-office tool for Placement advisors and Management teams, enabling advisor portfolio management and agency-level steering; a data silo, unifying and consolidating information from about fifteen different channels.
    As PO, I held the product vision, fed, and prioritized the Product Backlog within the commitments made during PI Planning with the business.

    General
    • Product vision holder and guarantor of commitments made in PI Planning
    • Product Backlog management and prioritization
    • Service Center Management: orders, validation of quotes and studies, progress monitoring (production of dashboards and kanbans on Jira)
    • Support for Go-lives and Stock Reprises (RDS), production monitoring

    Methodology
    • Agile framework (SAFe): PI Planning, System Demo, PoSync, Sprint Planning, Inspect & Adapt, Retrospective, Tres Amigos
    • Workshops for gathering requirements and design: with AMOA, Business, DG, User Support, architects (functional and enterprise)
    • Solution definition workshops: interface contracts, addition/modification of flows and APIs, batch processing, interface with MongoDB database
    • Mock-ups and screen transition sequences
    • Writing of FTs, USs, and ACs (Gherkin language)

    Intervention Examples
    • Go-live of contributions to cross-functional projects: Interview Preferences, Renovated Diagnosis (Redesign of a Client Advisor Back Office product), bRSA experiment – France Travail
    • Contribution to the migration from RTC/ALM to Jira/Confluence
    • Application guidance: writing templates and storyboards, planning, steering
    Atlassian JIRA Backlog management Project management Professional Scrum Product Owner Agile methodology (SAFe)
  • Pôle emploi
    Cross-functional Product Owner
    PUBLIC SECTOR
    July 2021 - June 2022 (11 months)
    Gradignan, France
    Context
    The CEJ (Youth Commitment Contract) is a scheme offered by Pôle emploi and local missions to promote employment for NEETs (Not in Education, Employment or Training), involving intensive support with an allowance. An electoral promise by Emmanuel Macron, this project had a strong political stake within the IT department and the General Directorate of Pôle emploi.
    As a cross-functional PO for the Support component, I was responsible for coordinating the design and development of evolutions on 12 applications spread across several trains.

    General
    • Under the responsibility of an IT project manager and a cross-functional PM, coordination of POs for 12 inter-train applications and the interface with the Milo IT system (Local Missions)
    • Monitoring and reporting of progress to PMs, CPs, RTEs, and Department Management
    • Feeding and prioritizing the product backlog, developing the MVP and subsequent increments

    Methodology
    • Co-design (PoSync, design workshops with business, AMOA, functional architect)
    • Business process modeling (BPMN type)
    • General design and specifications
    • Design workshops with development teams, definition of interface contracts (modification and addition of flows, batch processing, and APIs)
    • Writing of Features and USs, and Acceptance Criteria (Gherkin language)
    • Crisis management: delays in inputs, development issues, resolution of blocking anomalies during testing
    • End-to-end testing support

    Intervention Examples
    • Requirements gathering and specifications
    • Testing strategy
    • Final demo in system demo of the train for the entire Support scope
    • Implementation of Application Guidance (steering, production of templates and storyboards)
    • MVP, then go-live of other iterations while respecting the IT department's commitments made in PIP
    Atlassian JIRA Project management Cross-functional coordination Backlog management Agile methodology (SAFe)

Recommendations

Eddy NobertoEN
TT
CC
+5
Eddy Noberto and 7 other people have recommended Jean-Charles

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Education

  • Master 2 Research (formerly DEA), DEA DESTIN (Integrated Sustainable Development) - Environmental Economics
    Université de Versailles Saint-Quentin-en-Yvelines
    2005
    Master 2 Recherche DESTIN (Développement Soutenable Intégré) - Economie de l'Environnement
  • Master 2 (M2), Energy Economics and Law
    Université de Montpellier
    2006
    Master 2 (M2), Economie et Droit de l'Energie

Certifications

  • Professional Scrum Product Owner I
    scrum.org
    2019
    https://www.scrum.org/user/471041
    Team coordination Agile methodology Scrum Team Leadership Team management Agile project management Teamwork Professional Scrum Product Owner Product Ownership
  • Certified SAFe® 5 Product Owner/Product Manager
    Scaled Agile Inc
    2022
    https://www.credly.com/badges/a418847b-6141-40d9-8880-ddf313e93675
    Product Management Team coordination Team leadership Backlog management Agile methodology (SAFe) SAFe Training Team management SAFe Teamwork Product Ownership

Skill set

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