About Jean-Charles
French
Native or bilingual
English
Fluent
Experience
- CNAMFunctional ManagerPUBLIC SECTORJanuary 2024 - April 2024 (3 months)Mérignac, FranceCONTEXTTMA multi-sites (Paris, Nantes, Rennes, Lyon, Grenoble, Bordeaux) with over 80 employees, including about fifteen BAs.I provided support for testing and specifications to secure the delivery of a strategic package for the ARPEGE project (redesign of CNAM benefit settlements and agent portal, used by over 2500 agents). I also produced and shared a Lessons Learned (REX) with the management team via a "Rapport d'Étonnement" (Report of Surprises), to implement improvements within the project.General
- requirements analysis, specifications
- test and acceptance management
- change management
Methodology- SFD update, writing Use Cases (impacts on UI, batch, and processing)
- Review and validation of specifications
- Writing and review of test scenarios
- Production of data sets (SQL, XML files, batch, UI)
- Execution and monitoring of tests in factory acceptance, reporting, and progress
- Anomaly management (defect creation, analysis and resolution support, tracking, validation)
Intervention Examples- VABF of ARPEGE package 5 (writing and monitoring of tests and fixes)
- Sharing of a "Rapport d'Étonnement" and backlog of improvement actions (Quick Wins and cost/benefit analysis)
- Pôle emploiProduct OwnerPUBLIC SECTORJune 2022 - October 2023 (1 year and 4 months)Pessac, FranceContextPO for GRDVP (Appointment and Portfolio Management): back-office tool for Placement advisors and Management teams, enabling advisor portfolio management and agency-level steering; a data silo, unifying and consolidating information from about fifteen different channels.As PO, I held the product vision, fed, and prioritized the Product Backlog within the commitments made during PI Planning with the business.General
- Product vision holder and guarantor of commitments made in PI Planning
- Product Backlog management and prioritization
- Service Center Management: orders, validation of quotes and studies, progress monitoring (production of dashboards and kanbans on Jira)
- Support for Go-lives and Stock Reprises (RDS), production monitoring
Methodology- Agile framework (SAFe): PI Planning, System Demo, PoSync, Sprint Planning, Inspect & Adapt, Retrospective, Tres Amigos
- Workshops for gathering requirements and design: with AMOA, Business, DG, User Support, architects (functional and enterprise)
- Solution definition workshops: interface contracts, addition/modification of flows and APIs, batch processing, interface with MongoDB database
- Mock-ups and screen transition sequences
- Writing of FTs, USs, and ACs (Gherkin language)
Intervention Examples- Go-live of contributions to cross-functional projects: Interview Preferences, Renovated Diagnosis (Redesign of a Client Advisor Back Office product), bRSA experiment – France Travail
- Contribution to the migration from RTC/ALM to Jira/Confluence
- Application guidance: writing templates and storyboards, planning, steering
- Pôle emploiCross-functional Product OwnerPUBLIC SECTORJuly 2021 - June 2022 (11 months)Gradignan, FranceContextThe CEJ (Youth Commitment Contract) is a scheme offered by Pôle emploi and local missions to promote employment for NEETs (Not in Education, Employment or Training), involving intensive support with an allowance. An electoral promise by Emmanuel Macron, this project had a strong political stake within the IT department and the General Directorate of Pôle emploi.As a cross-functional PO for the Support component, I was responsible for coordinating the design and development of evolutions on 12 applications spread across several trains.General
- Under the responsibility of an IT project manager and a cross-functional PM, coordination of POs for 12 inter-train applications and the interface with the Milo IT system (Local Missions)
- Monitoring and reporting of progress to PMs, CPs, RTEs, and Department Management
- Feeding and prioritizing the product backlog, developing the MVP and subsequent increments
Methodology- Co-design (PoSync, design workshops with business, AMOA, functional architect)
- Business process modeling (BPMN type)
- General design and specifications
- Design workshops with development teams, definition of interface contracts (modification and addition of flows, batch processing, and APIs)
- Writing of Features and USs, and Acceptance Criteria (Gherkin language)
- Crisis management: delays in inputs, development issues, resolution of blocking anomalies during testing
- End-to-end testing support
Intervention Examples- Requirements gathering and specifications
- Testing strategy
- Final demo in system demo of the train for the entire Support scope
- Implementation of Application Guidance (steering, production of templates and storyboards)
- MVP, then go-live of other iterations while respecting the IT department's commitments made in PIP
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Education
- Master 2 Research (formerly DEA), DEA DESTIN (Integrated Sustainable Development) - Environmental EconomicsUniversité de Versailles Saint-Quentin-en-Yvelines2005Master 2 Recherche DESTIN (Développement Soutenable Intégré) - Economie de l'Environnement
- Master 2 (M2), Energy Economics and LawUniversité de Montpellier2006Master 2 (M2), Economie et Droit de l'Energie
Certifications
- Certified SAFe® 5 Product Owner/Product ManagerScaled Agile Inc2022