Jannik Bölke

- Developed the strategic case and documentation for the English-language app functionality; resolved a 2-year project deadlock to secure Board approval and supported the subsequent roll-out through stakeholder

coordination.

- Coordinated the migration roadmap by executing alignment workshops for 15+ Product Owners and delivering deep-dive analysis decks for the ”Search” and ”Photo-payment” feature roll-outs.

- Built and implemented a data-tracking framework for mobile features to analyze usability and optimize customer journeys for 7M+ users in Germany based on behavioral analytics.

- Defined AI use cases and created a scoring matrix for a Generative AI pilot project to select the most efficient

technology provider.

- Developed 3 Power BI dashboards for the management team; integrated Hubspot and Datev APIs to automate sales reporting, reducing manual effort by 3 full workdays per month.

- Mapped internal IT processes using BPMN and automated key workflows via n8n to increase operational

speed.

- Processed and resolved 90% of legacy financial cases from migration projects to ensure data integrity in group

reporting.

- Managed coordination between suppliers and internal stakeholders to fix invoice errors, cutting resolution

times by 48 hours.