About Ivan
I’m an operations leader with 15+ years’ experience managing $3M+ budgets and a 2,500-strong contractor network across 90+ countries.
I drive digital, AI-powered and Lean-Agile transformations that cut process steps by 40%, accelerate delivery cycles by 95%, and deliver $250K+ in annual savings.
By crafting data-driven commercial narratives and securing regulatory accreditation, I’ve repositioned channel operations from a cost centre into a $13M revenue driver while building the cross-functional partnerships needed to launch new products at pace.
I've planned and executed major technology and service rollouts from concept to final solution, positioning thousands of international institutions in the private, public and non-profit sectors for sustained growth with digital learning and assessment capabilities.
I've built hundreds of career readiness and workforce development pathways by matching academic courses, apprenticeship programs, corporate learning initiatives and industry-recognised assessments.
I'm a polyglot fluent in 4 languages, and an avowed autodidact with interests in Research & Innovation and Behavioural Sciences.
I volunteer as Ambassador for International & Digital Development at Bipolar UK, working on digital strategy, thought leadership and strategic alliances to introduce the charity's e-learning resources to global audiences.
Dutch
Native or bilingual
English
Native or bilingual
French
Fluent
Bulgarian
Conversational
Remote only
Primarily works remotely
Experience
- ACT Education Corp.Senior Director - International Channel OperationsEDUCATION AND E-LEARNINGFebruary 2022 - April 2025 (3 years and 2 months)Wirral, United KingdomACT provides college and career readiness solutions serving millions of students, job seekers, schools, government agencies and employers with learning resources, assessments, research, and credentials.Promoted in 2022 from Director to Senior Director on the COO’s leadership team; accountable for strategy, performance and quality across 90+ countries:
- Managed $3M+ budget and a network of 2,500+ contractors, vendors & consultants across 90+ countries, leading direct reports in India and dotted-line teams in the US, MENA & Asia
- Recruited and built a new India-based delivery team in nine months; transitioning all US roles and cutting the average cost of each staff member by 73% (from $45K to $12K)
- Delivered digital assessment products and customer experiences at 300+ global sites, ensuring consistent quality, security and scalability
- Spearheaded Microsoft Copilot AI workflow discovery for next fiscal year’s rollout
- Led cross-departmental Lean-Agile process transformation and automation, reducing distinct process steps by 40%, slashing end-to-end channel recruitment lifecycle from nine months to two weeks over the span of 5 years and improving operational turnaround by 20% in the last two months, realizing $250K+ in annual efficiency savings
- Secured 50% year-on-year cost savings via strategic contract renegotiations and optimized vendor partnerships
- Repositioned Channel Operations from cost centre to $13M revenue driver by developing data-driven commercial narratives that unlocked executive investment
- Drove ongoing market re-accreditation & revenue protection through phased technology and operational delivery strategies aligned to regulatory standards
- Established Channel Centre of Excellence & Auditor Programmes, applying data analytics and UX practices to upskill 2,500+ contractors; building a Business Improvement Framework to drive our Net Promoter Score, enforcing security protocols, boosting compliance, engagement and operational excellence
- ACT, Inc.Director – Global Channel OperationsEDUCATION AND E-LEARNINGOctober 2019 - February 2022 (2 years and 4 months)Wirral, England, United KingdomReported to ACT's Chief Operating Officer in the U.S. Led global initiatives to future-proof channel delivery of The ACT Test and International Subject Tests for college admissions:
- Secured c.50% year-on-year savings in global operating costs via contract renegotiations
- Recruited key partners to ensure quality of service delivery and commercial success
- Coordinated delivery of strategic projects with cross-functional teams
- DIGIRAMIS Solutions LtdManaging DirectorDIGITAL AND ITJanuary 2017 - October 2019 (2 years and 9 months)England, United KingdomRan research and consultancy practice advising on viability of eLearning products, market trends and partnership opportunities:
- Market-tested full-pathway talent-management solutions by combining applied research, executive education and strategic partnerships
- Architected full-pathway workforce-development frameworks and proof-of-concept trials with 30+ SMEs
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Education
- Leadership and People ManagementIESE Business School2017Leadership and People Management
- Business Administration and Management, GeneralUniversity of Manchester - Manchester Business School2011Business Administration and Management, General
Certifications
- Service Design: How to Design Integrated Service ExperiencesThe Interaction Design Foundation2023
- Information VisualizationThe Interaction Design Foundation2023