Freelancer profile translated to English.
Back to original languageAbout Ilyes
Working in IT support with 5 years of experience in demanding environments, I provide user support, manage office, telephone, and video conferencing incidents, as well as administer Active Directory accounts.
Accustomed to preparing, configuring, and deploying workstations and peripherals, I also master ticketing tools, park management, inventories, and user assistance.
Versatile, reactive, and with excellent customer service skills, I am comfortable in a multi-client context and motivated to put my expertise at the service of your team to ensure reliable, efficient, and satisfaction-oriented support.
Available in the Île-de-France region, if travel is necessary.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Société GénéraleVISION VIP TECHNICIANBANKING AND INSURANCEMay 2025 - August 2025 (3 months)Integration, configuration, and maintenance of video conferencing solutions. Real-time technical support during strategic meetings and events. Proactive diagnosis and resolution of audio/video incidents.
- Ministère de l'Europe et des Affaires étrangèresSYSTEMS AND NETWORK ADMINISTRATORJanuary 2023 - February 2025 (2 years and 1 month)Administration of LAN, WAN, Wi-Fi, VoIP, and business application environments. Deployment and configuration of switches, routers, and Wi-Fi access points. Management of firewalls, VPNs, and secure remote access. Administration of user accounts and access rights in multi-site environments.
- Ministère de l'Europe et des Affaires étrangèresSYSTEM AND NETWORK PROXIMITY TECHNICIANJanuary 2022 - January 2023 (1 year)Level 1 to 3 user support: reception, assistance, and resolution of complex incidents. Preparation, configuration, and deployment of workstations, peripherals, and IP telephony. Monitoring and handling of incidents via ITSM (GLPI). Contribution to the operational maintenance of the IT park.
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Education
- Master 1 / SYSTEMS, NETWORKS, AND CYBERSECURITY ENGINEERIEF2I Vincennes IT School2022
- Bachelor's Degree / SYSTEMS AND NETWORK ADMINISTRATORIEF2I Vincennes IT School2021