Freelancer profile translated to English.
Back to original languageAbout Ilham
With over10 years of experiencein **B2B**, **B2C**, and the **public sector**, I have contributed to the development and improvement of digital products within organizations such as:
👉the DNUM(Digital Directorate of the Government), **Contentsquare**, **Prisma Media**, **Carglass**, **BNP Paribas**, **Auchan**, and **eDreams ODIGEO**.
My expertise:
- Define aresearch strategyaligned with business challenges
- Conductqualitative and quantitativestudies (interviews, tests, surveys, analytics)
- Facilitateteam alignmentaround user needs and business objectives
- Support teams in **upskilling in UX research**.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km), Marseille (up to 50km), Lyon (up to 50km)
Experience
- DNUMSenior UX ResearcherPUBLIC SECTORMay 2025 - Today (1 year)Paris, FranceDNUM (Digital Directorate of Social Ministries)Agent experience — Internal digital tools — Public sector.
- Led user research, from framing to insight delivery, guiding product strategy.
- Produced Experience Maps and strategic recommendations to align stakeholders around a common vision.
- Facilitated framing, opportunity prioritization, and ideation workshops.
- Contentsquare,Senior UX ResearcherTECHApril 2022 - June 2024 (2 years and 2 months)Paris, FranceB2B, SaaS, international environment, innovation scope.
- Supported product teams from opportunity identification to solution design and testing.
- Facilitated alignment, framing, prioritization, and co-creation workshops.
- Led research across different product phases, from exploratory to evaluative.
- Collaborated with Product leadership to inform strategic decisions and product roadmaps.
- Structured Research Ops (processes, guidelines, repository) at the organizational level.
- Prisma Media,User ResearcherPRESS AND MEDIAFebruary 2019 - March 2022 (3 years and 1 month)Paris, FranceB2C, leading French media group. Supported the Innovation Lab and high-traffic brands (Télé-Loisirs, Femme Actuelle, Cuisine Actuelle, GEO, Voici, …).
- Conducted qualitative and quantitative studies to guide product strategy and roadmaps.
- Supported Innovation Lab intrapreneurs in designing and validating solutions.
- Facilitated ideation and alignment workshops fostering cross-functional collaboration.
- Deployed UX strategies to support innovation (JTBD, Experience Map, Design Sprint, Lean UX, RITE).
- Cultivated user-centered approaches and data-driven decision-making within teams.
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Université Paris 8Master 2 - Digital Humanities - Social Sciences and Humanities2016
- École Nationale Supérieure des Beaux ArtsMaster 2 - National Diploma of Higher Artistic Expression2014