Freelancer profile translated to English.

Description

Senior Salesforce Architect

You want to deploy Salesforce, evolve your CRM, automate your processes, or take over a struggling project?

I support startups, SMEs, and large enterprises in designing, optimizing, and transforming their Salesforce environments. My goal: to turn Salesforce into a true lever for growth, operational efficiency, and profitability.

Salesforce Implementation & Optimization

Salesforce Sales Cloud Deployment
Salesforce Service Cloud Deployment
Implementation of Sales and Customer Service processes
Automation of workflows and approvals
CRM architecture redesign
User adoption optimization
Functional audit and recommendations

CPQ & Revenue Cloud

Salesforce CPQ Implementation
Product catalog configuration
Complex bundles and pricing rules
Automated quote generation
Contract and renewal management
Quote-to-Cash process optimization

Artificial Intelligence & Agentforce

Agentforce Deployment
Salesforce Generative AI Integration
Intelligent conversational agents
Customer support automation
Leveraging CRM data for contextualized responses
Reduction of operational load for teams

Customer Portals & Experience Cloud

B2B and B2C portals
Partner spaces
Employee portals
Custom LWC developments
Advanced user experience customization

Integration & Data

ERP Integration (Sage, SAP, etc.)
Connection via REST and SOAP APIs
CRM / ERP synchronization
HubSpot to Salesforce Migration
Zendesk to Salesforce Migration
Data recovery and quality

Reporting & Steering

CRM Analytics
Tableau CRM
Business intelligence dashboards
Sales and operational KPIs
Real-time reporting

Technical Expertise

Apex
Lightning Web Components (LWC)
Visualforce
SOQL / SOSL
Salesforce Flows
APIs
Aircall

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Gescime
Salesforce Expert (Rescue Project) – Sales Cloud, CPQ, Pardot & Tableau
TECH
May 2025 - May 2026 (1 year)
Client Context:
Gescime was facing a highly troubled Salesforce project following an implementation by a previous integrator. Teams were losing confidence in the platform, and several strategic components were unstable or unusable.

Mission Accomplished

I was called in as a Salesforce expert to conduct a comprehensive audit of the existing system, secure technical choices, and take over project management.

The main actions taken:
Complete technical and functional audit of the Salesforce organization
Analysis of technical debt and identification of blocking risks
Redesign of the Sales Cloud architecture
Complete re-implementation of Salesforce CPQ
Implementation of a contract management process
Deployment of Pardot for marketing automation
Implementation of Tableau for sales steering
Design of an architecture allowing business teams to adapt their processes without technical intervention
Expertise and tools used
Salesforce Sales Cloud
Salesforce CPQ
Pardot / Marketing Automation
Tableau CRM
Salesforce Audit
CRM Architecture
Contract Management
CRM Governance
Results Achieved

Project turned around and put back on a viable track
Significant reduction in inherited technical debt
Streamlined sales processes
Improved collaboration between sales and marketing teams
Increased autonomy for business users
Enhanced Salesforce adoption thanks to a simpler platform to maintain and evolve
Salesforce CPQ Technical Audit Pardot Tableau contract management
Yomoni
Salesforce AI Expert – Agentforce, Service Cloud & Zendesk Migration
PRIVATE EQUITY
December 2024 - February 2025 (2 months)
Client Context
Yomoni wanted to modernize its customer service by replacing Zendesk with Salesforce Service Cloud and leveraging new generative AI capabilities to improve customer experience while reducing the operational load on support teams.

Mission Accomplished
I supported the teams in designing and deploying a unified customer support platform based on Salesforce Service Cloud and Agentforce.

Key achievements:
Salesforce Service Cloud Deployment
Complete migration of Zendesk data and tickets
Configuration of Agentforce and AI conversational agents
Connection of AI to CRM data and knowledge base
Implementation of escalation mechanisms to human teams
Structuring of support and request management processes
Expertise and tools used
Salesforce Service Cloud
Agentforce
Salesforce Data Cloud
Generative Artificial Intelligence
Salesforce Knowledge Base
Zendesk Migration
Customer support automation
Results Achieved

Complete centralization of customer support within Salesforce
Reduction in the volume of manually handled requests
Improvement in response times
Contextualized responses thanks to real-time access to customer data
Smoother and more consistent user experience
Increased productivity of support teams
Agentforce Salesforce Service Cloud Zendesk artificial intelligence
Natural Origins
Salesforce Tech Lead - Migration, CPQ & Sage 100 Integration
RETAIL (SMALL BUSINESS)
December 2023 - December 2024 (1 year)
Context:Strategic migration from Hubspot to Salesforce (Sales Cloud) to structure growth and connect CRM to production.

🎯 Achievements & Technical Challenges:

*Migration & Architecture:Complete execution and management of the Hubspot to Salesforce switch.

*ERP Integration (Sage 100):Design of a complex bidirectional connector. Real-time synchronization of Accounts, Contacts, Approved Quotes, Products, and Stock.

*CPQ Expertise:Implementation of Salesforce CPQ with advanced pricing calculation rules, directly dependent on stock/price data from Sage.

*Custom Development (Build):Complete creation of an R&D module for new product tracking + Implementation of an SRM (Supplier Relationship Management) system for vendor management.

*BI & Reporting:Deployment of CRM Analytics (Tableau CRM) for creating complex dashboards integrating CRM and ERP data.

Environment: Sales Cloud, CPQ, CRM Analytics, Sage 100, Apex, API.
Salesforce Sales Cloud Salesforce CPQ ERP Integration CRM Analytics Data Migration

Check out Ilan's experience

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

6x Salesforce Certified
6x certifié Salesforce
Double Master's Degree
Paris 1 Panthéon-Sorbonne University
2016
Double Master

Check out Ilan's education

Salesforce Administrator
Salesforce
2016
Salesforce Administrator Salesforce Consultant Dataloader salesforce security Salesforce
Salesforce Developer
Salesforce
2016

Ilan's certifications are only visible to Malt Community members

CRM Consultant

Digital Project Manager

Ilan Malka

Expert Salesforce Revenue Cloud | Agentforce

About Ilan

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Certifications

Skill set

Categories