Ibtihel Galfat

With over 5 years of experience in demanding client environments, I specialize in structuring customer journeys, operational management, and continuous process improvement.

I have had the opportunity to work in very diverse contexts (start-ups, scale-ups, and more established companies), which has taught me to adapt quickly, understand different team dynamics, and lay solid foundations even in developing environments.

My added value: having worked in highly regulated sectors (aviation, medical/pharmaceutical, public sector), I am familiar with rigorous processes, strict frameworks, and compliance adherence. To these aspects, I like to add a touch of agility and clarity to streamline experiences, both for the client and the team.

Issues I enjoy working on:

- Structuring and simplifying complex customer journeys.

- Process optimization through tools and automation (Hubspot, Front, Jira, etc.).

- Management of diverse client portfolios with a rigorous yet human-centered approach.

If you are looking for someone who will join your team with a great attitude and a genuine desire to achieve your goals together, let's talk!

See you soon,

Ibtihel