About Himanshu
I help companies cut waste, fix operations, and scale efficiently — without the overhead of a big consulting firm.
With 8+ years across strategy consulting (Kearney), high-growth startups (Meesho), and global corporates (Hilti), I've worked on both sides of the table: designing strategies and actually implementing them on the ground.
My work spans manufacturing, e-commerce, FMCG, and industrial operations — across India and Europe. I'm equally comfortable in a boardroom defining a transformation roadmap and on the shop floor running a kaizen sprint.
What I bring:
- Lean & operational excellence (value stream mapping, flow design, after-sales ops)
- Strategy execution — bridging the gap between vision and delivery
- Cross-functional diagnostics — finding the real bottleneck, fast
- International experience across diverse business contexts
Based in Paris. Available for remote engagements across Europe and similar time zones, with selective on-site availability.
Typical engagements: Ops diagnostics, lean transformations, interim advisory, workshop facilitation.
English
Native or bilingual
French
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Hilti GroupGlobal Operations Strategy Lead – After Market ServicesJune 2025 - Today (1 year)FranceLead for global operations strategy, Lean transformation for 7000+ operations employees and data analytics office at Hilti Group• • Owned strategic projects (network optimization for service centers across Europe etc.) to deliver cost savings of CHF 700K• • Led Lean transformation incl. adding an upskilling program & digital product launch to enable cost savings of CHF 1.2M pa
- Hilti GroupAPAC Region Lead – Post Purchase Customer Experience StrategyJune 2023 - May 2025 (1 year and 11 months)AsiaLaunched CX program post purchase journey in nine countries in APAC region, obsessed over post-purchase customer journey to drive 32% CX improvement (44% --> 76%) through ops, process & product launches. Promoted from region to global role in second cycle (2025)• • Improved service quality by 18%, reduced turnaround by 7-9% in nine markets in APAC through product-led improvements• • Ran global CX pilot of introducing self-serve smartlockers for customer to drop tools 24x7 with end to end tech integration• • Improved productivity & CX through CS channel by leveraging NLP, improved CSAT (12%) & channel revenue (10%)
- MeeshoStrategy & Program Manager, User Experience & GrowthApril 2022 - June 2023 (1 year and 2 months)Increased user retention & revenue from CX improvement in order delivery product-quality. Received 4/5 rating in performance cycle. Defined seller retention strategy & roadmap CX improvement. Redesigned seller NPS. Fast track promotion to user growth charter• • Cross-functional leadership to increase platform NMV by 2.45% & NPS by +41% by improving speed, reducing time promise failures, & improving user comms while owning charter with 6 directs and led product & ops pod of 10+ indirects• • Ran multiple low code A/B experiments with SQL/Figma for faster order promise dates and reduction in user cancelations post purchase, leading to increased order conversion & NMV / GMV ratio on platform by 0.85% via product-led improvements• • Owned supply-side product, created program to decrease wrong/non-fulfillment rates by 18% on platform resulting in 1.2% NMV uptick. Reduced bad quality product incidents on platform by 14% via seller stakeholder management initiatives
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Education
- B.Tech.Delhi Technological University2017B.Tech.