Freelancer profile translated to English.
Back to original languageAbout Hicham
Are you looking for a senior consultant capable of structuring, managing, and securing your banking IT transformation programs?
I specialize in program management, PMO, senior AMOA, and operational transition missions in complex, sensitive, or regulated banking environments.
My added value: making transformation trajectories clear, actionable, and controlled. I help teams clarify priorities, define scope, coordinate business-IT-vendor stakeholders, secure delivery, and ensure key phases are reliable: scoping, testing, readiness, Go/No-Go, cutover, stabilization, and transition from Build to Run.
I work in contexts such as banking IT transformation, process redesign, tool changes, new operational workflows, outsourcing, business continuity, mergers/reorganizations, or critical IT system evolution.
My deliverables are designed to support management and decision-making: executive reporting, dashboards, governance materials, roadmaps, action plans, risk/dependency matrices, functional scoping, As-Is/To-Be mapping, and monitoring tools.
My differentiator: cross-functional expertise in banking IT transformation, enhanced by expertise in payments/card processing/critical IT systems, with a posture encompassing governance, PMO, AMOA, and delivery.
Objective: to help you secure execution, reduce uncertainty, and advance your transformations with greater clarity, control, and impact.
French
Native or bilingual
English
Fluent
Can work on-site
Rabat (up to 50km)
Experience
- SAHAM BANKSenior Consultant – Project Management & Banking IT TransformationBANKING AND INSURANCEAugust 2024 - January 2026 (1 year and 5 months)Casablanca, Morocco• Operational management of card processing IT projects, including milestone tracking, workload, dependencies, action plans, and escalations.• Cross-functional coordination between business units, IT, vendors, and CISO to secure prerequisites, environments, access, data flows, and resolve blocking issues.• Support for scoping and AMOA: workshops, requirements formalization, acceptance criteria, traceability of requirements to deliverables, and impact analyses.• Delivery assurance during the testing phase, with UAT/end-to-end management, defect qualification and prioritization, fix coordination, and securing production readiness.• Contribution to project governance: preparation of steering committee materials, formalization of required decisions, action plan tracking, and Go/No-Go support.Contribution to operational change: preparation of CAB, cutover/rollback checklists, operating procedures, user guides, and securing the deployment phase.References: Card processing solution version upgrade: managing test streams with impacts on Core Banking / accounting. End-to-end coordination and management of a project to address the obsolescence of the mDeposit/ATM platform. Gap analysis, data mapping, and action tracking on card processing / accounting reconciliation topics. Functional scoping and impact assessment for new card customer journeys.Deliverables: Kick-off and project committee materials, specifications, SOW, process maps, impact assessments, traceability matrices, test plans and reports, Go/No-Go checklists, cutover/rollback plans, DEX, dashboards, CAB checklists.
- Al Barid BankSenior Manager | Banking Transformation & Program Governance | Cross-functional ITBANKING AND INSURANCEMarch 2020 - December 2023 (3 years and 9 months)Rabat, Morocco• Strategic management of a cross-functional portfolio of IT programs and projects, including prioritization, arbitration, trajectory tracking, budgets, dependencies, risks, and execution capacity.• Structuring and facilitating the IT governance framework for the scope, including preparing steering committees, formalizing required decisions, and tracking arbitration at the IT department level.• Contribution to the IT department strategy and the development of the IT master plan, ensuring alignment between business priorities, IT constraints, and transformation trajectories.• Coordination of structuring programs and inter-project coherence to ensure initiative convergence, decision clarity, and execution control.• Production of executive reporting for the scope and support for decision-making bodies through dashboards, KPIs, alerts, management summaries, and structured recommendations.• Management of an IT department control tower for financial and vendor dimensions: facilitating budget processes, forecasting, CAPEX/OPEX, actual vs. forecast, contractual coverage, procurement, P2P, temporary staff, and supporting arbitration.• Contribution to key decisions for the scope: As-Is/To-Be trajectories, target platform sizing, architectural designs, deployment options, and Go/No-Go decisions.• Management of multidisciplinary teams and coordination of business, IT, support functions, and vendor stakeholders to drive transformation priorities and enhance operational efficiency.Key programs in the portfolio:• IT transformation of the credit domain and its associated interfaces;• CRM programs for sales management;• Implementation of Risk/ALM/Compliance-AML solutions;• Digitalization of the procurement process through the implementation of an SRM solution;• Implementation of an IT performance management system for financial and vendor dimensions.
- Al Barid BankSenior Manager | Program Governance & Payment IT TransformationBANKING AND INSURANCEJanuary 2016 - February 2020 (4 years and 1 month)Rabat, Morocco• Strategic and operational management of a critical IT program, including prioritization, planning, milestone tracking, budgets, workload, dependencies, risks, and mitigation plans.• Structuring and facilitating program governance bodies (Project Committee, Steering Committee), including preparing arbitration, tracking decisions, commitments, and escalations.• Defining and managing the program's trajectory, ensuring alignment between transformation objectives, operational constraints, security requirements, and execution capacity.• Cross-functional coordination between business units, IT, CISO, and vendors to align stakeholders, secure delivery, run operations, and manage changes.• Contribution to key decisions for the scope: target platform sizing, technological evolutions, architectural decisions, and implementation conditions for a critical domain.• Program performance management through dashboards, KPIs, service quality, availability, incidents, action plans, and stakeholder communication.• Vendor and service level agreement management, including SLA tracking, quality, performance, and corrective actions for a scope with high demands.• Management of project and engineering teams, including organizing responsibilities, coordinating contributions, and securing deliverables.Program transformation references:• Securing and modernizing a critical banking domain with evolving services and customer journeys;• Card processing solution (PowerCard) version upgrade and securing associated IT integrations;• Reorganization of the Payments IT department: roles, RACI, processes, skills, and tools;• Coordination of certification processes and new product launches;• Implementation of a new POS acquisition activity, end-to-end across IT dimensions.
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Education
- Advanced Graduate Studies Diploma (DESA)Mohamed V University – Agdal2009Diplôme d'Etudes Supérieures Approfondies (DESA)/ Bac +6
- Master's DegreeUniversity of Nice Sophia Antipolis2005Master
Certifications
- PRINCE2PeopleCert2024