Freelancer profile translated to English.

Description

Salesforce Consultant with +7 years of experience, specializing in Salesforce solution architecture. Expert in various Salesforce clouds: Sales Cloud, CPQ, and Service Cloud, I support my clients in designing custom solutions, carrying out strategic migrations, and optimizing business processes.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Free Freelancing
Senior Developer
ENERGY AND UTILITIES
March 2025 - Today (1 year and 3 months)
Lyon, France
Leading and executing Salesforce projects with high added value, focused on Field Service process automation, operational optimization, and customer experience improvement.

Design and deployment of complex Salesforce architectures around Field Service Lightning (FSL) to automate scheduling.

Development of digital customer journeys: autonomous online confirmation, refusal, and rescheduling with real-time FSL slot retrieval.

Creation of reusable Lightning Web Components (LWC) for availability display and direct scheduling from flows.

Technical Environment: Salesforce Service Cloud, Field Service Lightning, Apex, Lightning Web Components, Flow Builder, Visualforce, Platform Events, Named Credentials, Automations, API integrations, Git
Field Service Lightning Salesforce Service Cloud Sofacto FSL Salesforce Sales Cloud
Leboncoin
Architect / Senior Developer
E-COMMERCE
April 2021 - January 2025 (3 years and 9 months)
Paris, France
Design and implementation of scalable Salesforce solutions, aligned with the company's strategic objectives. Expertise in automation, complex integrations, and business process optimization.

- Design and deployment of robust Salesforce architectures with optimized data management.
- Migration of critical data between SOFACTO and SAP, enhancing user experience through LWCs.
- Implementation of CI/CD pipelines with Gearset and GitHub Actions for smooth deployments.
- Development of a dynamic pricing system and automation of renewals in Salesforce CPQ.
- Facilitation of technical and business workshops to align solutions with operational needs.
Lightning Web Components (LWC) Salesforce Architect
Zeplug
Salesforce Administrator / Developer
TRANSPORTATION
December 2018 - March 2021 (2 years and 4 months)
Île-de-France, France
Optimization of business processes and automation of Salesforce solutions to meet the company's operational needs. Expertise in system integration and custom development.

- Deployment of an installation tracking system to improve traceability and efficiency.
Integration and configuration of Sofacto for billing management.
- Development of a custom lead conversion system to increase conversion rates.
- Design and deployment of a customer portal for invoice management and payment transparency.
- Automation of data imports from third-party systems to Salesforce via Heroku.
Sofacto Heroku Salesforce Sales Cloud Salesforce Experience Cloud