Henry D.

-| Setting up CS environments, creating/reworking/updating workflows/processes |-

-| Review, audits, coaching, one-off tasks (mailing list, manual Shopify export...) |-

Experienced in customer service, I make it a point to personalize each of my responses, so that each client understands that special attention has been paid to their request.

Also capable of limiting personalization in my responses for higher productivity, it varies depending on the projects and the need for personalization.

For projects requiring the setup or readjustment of customer service, I will be able to offer you an analysis of the most frequent requests (root cause analysis, trends), as well as adapted and documented solutions (patching, charters, Process Flow, Process Guides, snippets, infographics, etc.).

Examples of visual solutions in my Portfolio below.