Freelancer profile translated to English.
Back to original languageAbout Haidar
Functional expert with over 7 years of experience in Microsoft Dynamics 365 CRM and project manager for implementation or migration projects.
Certified MCT, I specialize in training delivery with an innovative pedagogical approach across a wide spectrum of domains, ranging from Dynamics 365 and the Power Platform, to the Microsoft 365 suite, Microsoft's AI Copilot, and public speaking.
Experienced and certified in the entire CRM solution (Sales, Customer Service, Field Service, and Marketing), as well as the Power Platform, I have also organized eloquence contests and was in charge of client workshops, pre-sales, or steering committees early on.
Business Analyst:
• Workshop facilitation
• Stakeholder relationship management
• Functional specifications
. Pre-sales facilitation and preparation
. Demonstrator setup
Functional Skills:
. The entire Dynamics 365 Customer Engagement solution
. Power Platform (Power Apps, Power Automate, Power Virtual Agents)
. Microsoft 365 Copilot
• Sales and After-Sales Service Processes
• Marketing & Event Management
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- MicrosoftCertified Trainer - MCTEDUCATION AND E-LEARNINGFebruary 2019 - Today (7 years and 4 months)Paris, FranceCertified trainer on all Dynamics 365 modules, AI (Copilot), Microsoft 365 suite, business strategy, public speaking, stress management, etc...My training pedagogy stems from my past experience as an animator and my interventions with over twenty clients.Specializing in Microsoft's catalog training, I also regularly conduct customized training for companies and individuals.Qualiopi certification in progress.
- Klee GroupProject ManagerSOFTWARE PUBLISHINGJuly 2023 - Today (2 years and 11 months)Le Plessis-Robinson, FranceHybrid activity between managing a client portfolio of projects based on D365 and other technologies, and acting as functional lead on these projects.Migration of Dynamics On-Premise to the Cloud (Musée du Quai Branly), complete implementation of the Customer Service module in an international context (OECD), takeover of an existing CRM scope to adapt it to the needs of the EFS, ...Involvement in the entire project lifecycle, from pre-sales to post-delivery training, including design and development.
- Dynagile ConsultingDynamics 365 Functional ConsultantEDUCATION AND E-LEARNINGNovember 2021 - July 2023 (1 year and 8 months)Bd Périphérique, Paris, FranceSupervision of various CRM-related activities at Dynagile Consulting, involvement in the entire project lifecycle, from pre-sales to production deployment and support.I was responsible for the creation and development of Dynagile Consulting's CRM business, building the team with the partners, adapting the offering to clients, and supporting them in the implementation of the Dynamics 365 CRM solution.
Reviews
Yoann
My Money Bank
Several days project
-
Reviewed on 9/29/2025
Haidar is a great Dynamics trainer!
My team cannot praise him enough. It's one of the best training sessions they have ever received.
I highly recommend Haidar for his skills and professionalism.
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Education
- MCT - Microsoft Certified TrainerMicrosoft2019
- Engineering degree at Télécom Sudparis, EngineeringInstitut Polytechnique de Paris2019Diplôme d'ingénieur à Télécom Sudparis, Ingénierie