Guillem Balcells

● Designed and built an internal AI solution that generates preliminary compliance evaluations of long and complex documents for a team of more than 3,000 users, reducing time spent on compliance by 99%.

● Designed and built an internal AI solution in which users upload campaign images in bulk and the system automatically generates short SEO-friendly product descriptions, assigns specific tag values based on the images for specific marketplaces, and translates to any language, reducing time to market by 50%.

● Designed and built an incident-triage AI for a door installation company that reads homeowner reports, auto-classifies them into their typified incident categories, and routes each case to the right technician profile, reducing wrong dispatches and improving first-visit fix rate.

● Designed and built a custom post-sales CRM for an industrial equipment distributor that unifies email and WhatsApp support into a single installation-centric workspace, auto-matches incoming serial numbers to the right site, and uses AI to draft replies and summarize closures, reducing incident resolution time by 25%.

● Developed a matching algorithm boosting caregiver/family matching rates by 30%

● Launched a client onboarding app, reducing friction and automating account executive assignation

● Redesigned caregiver onboarding process, doubling conversion rates and cutting manual assistance by half

● Developed and deployed a factory safety system for warehouse racking aisles, where forklifts operate between large storage racks.