Gokcan Olgun

Consulting firm specializing in public procurement. Assisting clients (Ministry of the Armed Forces, Ministry of National Education, Ministry of the Interior, IRD, ANSM, CNC, DGFIP, INRAE, Departmental Council of Hauts de Seine...) in the public procurement sector with:

 Sourcing phase,

 Drafting of tender documents: technical (CCTP, CRT...) and financial (BPU, DQE, DGPF) documents,

 Analysis of candidate offers and negotiation phase.

• Identification of potential risks related to the mission and implementation of appropriate action plans to anticipate potential difficulties and minimize their impact.

• Pre-sales: participation in the development of commercial and technical proposals, determination of the provisional budget and technical and human resources.

• Analysis of client feedback to continuously improve overall satisfaction on the project undertaken (satisfaction survey).

• Participation in continuous improvement efforts (professional practices, internal procedures), sharing of experience feedback. Examples of missions: drafting of CCTP for Ministries in the context of renewing IT outsourcing services, for the implementation of a SaaS-based GMAO tool, for a TMA (Third-Party Application Maintenance) and TME (Third-Party Operational Maintenance) contract, for a new Unified Communications contract for a workforce of 5500 ministerial agents. Tools: Jalios, Webex Team, Pléaide, IT supervision

Gas transport company in France. Reporting to the Infrastructure department, my main responsibilities were:

 End-to-end management of Change, Incident, and Problem tickets (CAB approval),

 Verification of SLA compliance and implementation of quick reference guides,

 Cybersecurity alert processing (vulnerability analysis, outsourcing ticket creation and management), annual renewal of certificates with Cybersecurity,

 Decommissioning of obsolete servers in the 8 perimeters,

 Mini-project for changing access management (collaboration with Directory team),

 Mini-project for upgrading two fallback platforms,

 Project for updating VTOM agents in both datacenters,

 Project for implementing WSUS by environment type,

 ZABBIX project (change of overall IT park supervision).

• Continuous improvement of organization, procedures, and work methods for better performance.

• Coordination and supervision of remote work, organizing virtual team meetings.

• Coordination with various departments involved in service delivery (technical, support).

• Constant technological watch to stay informed about evolving trends related to security maintenance (cybersecurity).

• Establishment and maintenance of fluid communication between all project stakeholders.

• Quick and efficient resolution of problems encountered by agents or internal teams. Tools: ITOP, Easyvista, and client internal tools

Orange Business Service. In the context of improving/optimizing 50,000 DSLAMs nationwide, my main responsibilities were:

 Software management of ADSL/FTTH Client/Network card insertions/removals,

 Management of Huawei, Alcatel chassis "swaps" with DSLAM client transfers,

 Management of jumper link transfers to HNO,

 Handling phone calls related to the creation and tracking of national DSLAM incident tickets,

 Technician coordination.

• Performing assigned tasks following given procedures and instructions.

• Proposing improvements based on field feedback.

• Communicating anomalies or difficulties encountered to management for quick resolution.

• Transmitting and communicating information to colleagues clearly to facilitate operational continuity.

• Managing emergency situations with calm and composure.

• Organizing work by prioritizing tasks to meet expectations and deadlines.

• Rapid adaptation to different interlocutors and situations. Tools: OCEANE and Orange internal tools