Description

Head: I´m an analytical open minded person, who is searching for the facts & the bigger picture.

Heart: A dynamic & driven team player. Ambitious but loyal. Always up for a challenge.

Hands: Building things up with concrete & practical solutions.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent
French
Fluent
German
Conversational

Workplace preferences

Can work on-site

Bornem (up to 50km)

GLAN BV,
Founder & co-owner
July 2024 - Today (1 year and 11 months)
Bornem, AN, Belgium
• Start-up of GLAN services - Short term rental services
• Focus on holiday rentals & student/expat accommodation
• Property management: rental operations, maintenance, cleaning & control of real estate.
• In-between person & services for owners towards tenants.
Hands-on Project Management Businessplan ontwikkeling Bedrijfsstrategie Groeistrategie
SULO,
Operations Director
July 2023 - July 2024 (1 year)
Ninove, OV, Belgium
• Responsible for the full operations of the Benelux. Including customer services, compactors and underground waste deposit systems.
• Maintaining & reinforcing a 0 accident safety culture.
• Guarding order to cash process and profitability
• Putting a quality organization in place keeping track of spare parts, diagnostics & TCO.
• Maintain relationships with key customers & suppliers.
Verander- en transformatiemanagement KPIs and Metric Definition and Monitoring Management van de bedrijfscultuur Organisatieontwerp Team management
SULO,
Operations manager Customer Service
September 2022 - July 2023 (10 months)
Ninove, OV, Belgium
• Responsible for people management & budget of 2 service points with technicians and a contact center in the Benelux.
• Introducing service center industry standards into the teams.
• Mapping & installing dashboards to report & monitor KPI/SLAs.
• Execute a restructuring plan after loss of a major client.
customer service bedrijfsherstructurering kwaliteitsbeheer Process Management Team management

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Bachelor degree Accountancy
CVO Brussel
2012
Bachelor degree Accountancy
Trans Constellation Program – Management of Financial Transaction Services
Solvay Business School
2018
Trans Constellation Program – Management of Financial Transaction Services

Check out Glenn's education

Glenn Devis

operations manager

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