You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Gizem AksayGA

Average response time: 1 hour

About Gizem

  • English

    Native or bilingual

  • Turkish

    Native or bilingual

Can work on-site
Barcelona (up to 50km)

Experience

  • Welltech • · Health & Fitness SaaS,
    Head of Marketing Operations, Ops Excellence
    July 2025 - Today (11 months)
    Spain
    Delivered Phase 1 of an enterprise-wide GenAI transformation across 6 departments — mapping 20+ use cases, building a prioritized adoption roadmap across Product, Marketing, Engineering, and Operations, and reducing workflow cycle times by ~35% within 6 months. Architected the 2026 Marketing Ops Roadmap for a 170+ person organization by engineering an Operations Weighted Scoring (OWS) framework, scoring initiatives to successfully shift the function from ad-hoc support to a strategic enabler. Led the 2026 OKR Operationalization Framework across the company — reducing company-wide planning cycle times by 60% (from 5 weeks to 2 weeks) and driving quarterly execution consistency. Migrated the entire marketing org from Asana to Jira, standardizing project management workflows and improving cross functional visibility with Engineering and Product. Engineered a Marketing-Data Collaboration Model with defined Rules of Engagement (RoEs), intake protocols, and SLAs —
    resolving regular friction and accelerating data turnarounds by ~40%.
  • Convera (Formerly Western Union Business Solutions)
    Senior Manager, Global Marketing Operations & Technology
    March 2022 - July 2025 (3 years and 4 months)
    Vancouver, Canada
    Built and directed the global Marketing Operations CoE (6 direct reports), achieving 100% OKR alignment, maintaining high retention, and driving 2 internal promotions within a year.

    Deployed AI powered FeedOtter to automate newsletter distribution across subscriber and lifecycle segments, reducing manual content production effort by ~60%.

    Integrated 6Sense intends data into demand generation workflows to optimize ABM account prioritization, improving engagement rates among high-fit accounts by 25%.

    Built Pardot-SFDC automation workflows triggered by behavioral events,
    eliminating manual routing and reducing lead handoff time by ~45%.

    Built an automated Clay enrichment engine appending firmographic and technological signals to target accounts cutting SDR research time by ~40%.

    Deployed an AI-enhanced Pardot lead scoring model, accelerating MQL-to Opportunity conversion by 32% YoY and boosting marketing-sourced revenue by 20% YoY.

    Spearheaded RevOps alignment by defining global lead stages, SLAs, and funnel metrics across Marketing and Sales—establishing shared pipeline accountability.

    Directed the execution of 100+ global multi-touch campaigns in Pardot, delivering 100% of projects within SLAs with a near zero (0.5%) error rate.

    Developed an executive marketing scorecard tracking ROI and channel performance, driving a 20% reduction in inefficient spend.

    Built a proprietary, AI-driven multi-touch attribution and campaign influence model in Salesforce, improving full-funnel marketing visibility and pipeline forecast accuracy.

    Partnered with Sales Ops to roll out automated Salesforce flows and targeted SDR lead nurture programs, resulting in a 33% lift in MQL-to-SQL conversion and a 20% YoY increase in MAL-to-MQL velocity.

    Led complex enterprise system migrations—including Eloqua-to-Pardot and subsequent Pardot-to-Salesforce integrations—delivering on time, with zero operational downtime, and 100% data integrity.
  • Western Union Business Solutions (fintech, SaaS),
    Senior Marketing Operations Manager
    February 2019 - March 2022 (3 years and 1 month)
    Canada
    Founded company's first Digital Center of Excellence; improved digital channel ROI by 20% YoY across 15+ global markets. Implemented global Salesforce campaign hierarchy across 30+ regional teams — enabling full Sales & Marketing KPI visibility and streamlining global pipeline reporting for the first time. Led website CRO program: +12% visitor-to-MQL conversion, +10% MQL-to-SAL rate YoY. Achieved full Eloqua–Salesforce data parity across 8 regional markets, eliminating reporting discrepancies at the executive level. Stood up Eloqua-based lead nurture and automation programs across 8 regional markets, implementing campaign workflows and lifecycle triggers that increased marketing-influenced pipeline by ~20% YoY.

Recommendations

Be the first to recommend Gizem

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • MBA
    MBA
  • MBA
    University of Victoria
    MBA

Categories