Description

👋 Hi, I’m Giulia! I create, execute, and scale projects and experiences that help brands grow and make an impact. Whether producing immersive events, leading global initiatives, or managing accounts, I thrive at the intersection of creativity, strategy, and flawless execution. I’m extremely process-driven, skilled at designing and implementing workflows, collaborating with tech teams, and creating training to ensure smooth execution across projects.

I’ve built my career scaling startups, launching teams, and leading projects for clients like Airbnb, Uber Eats, Deliveroo, and Plum Guide, while producing high-profile cultural activations at Paris Fashion Week, Art Basel Miami, Zona Maco Mexico, and more. I’m equally comfortable on the ground at events or driving remote projects, managing budgets, teams, and client relationships with precision.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

OCUS
Global Project Manager
E-COMMERCE
August 2021 - Today (4 years and 10 months)
Paris, France
- Directed operations for international accounts, managing outsourced production partners to deliver scalable solutions on time and within budget, ensuring compliance with performance standards.

- Implemented process improvements and operational workflows across global teams, boosting efficiency and ensuring alignment with KPIs for engagement and customer satisfaction.
Gestion des opérations Operations Management Facilitation de processus Content marketing Customer Success Management
Plum Guide
Account Manager
TRAVEL AND TOURISM
June 2019 - March 2020 (9 months)
Paris, France
- Oversaw a portfolio of 1,400+ B2C and 40 B2B accounts, gathering customer feedback, identifying operational gaps, and driving improvements in client-facing workflows.

- Tracked and analysed operational KPIs, leveraging data to implement changes that increased productivity by 30% and improved client satisfaction (NPS +58%).
Account Management Customer Experience Gestion des opérations
HOUST
Senior Operations Manager
HOSPITALITY
July 2016 - May 2018 (1 year and 10 months)
London, UK
- Managed a team of 8 freelancers who handled 50,000+ guest inquiries and calls per month

- Developed the company's first complaint process manual and response templates

- Reduced churn by monitoring KPIs, leading daily meetings, and providing escalation support to resolve major issues.
Management d'équipe Gestion des opérations Formation Customer Success Management