Freelancer profile translated to English.

Description

Program orDelivery Managerwith26 years of experiencespecializing in managing complex digital transformation programs.

Expert in multi-project coordination with budgets up to€5 millionand distributed teams of up to **24 FTEs**.

Demonstrated ability to align technological initiatives with strategic business objectives. Specialist in program governance, change management, and performance optimization (**CMMi level 3, ISO 9001:2015**).

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Aix-en-Provence (up to 30km), Marignane (up to 10km), Vitrolles (up to 10km)

Alloga France
PMO
LOGISTICS AND SUPPLY CHAIN
January 2024 - Today (2 years and 5 months)
Marseille, France
Program Manager – Migration of the Spanish technical stack (Logistics & Supply Chain)
IT Budget (excluding equipment): €3 million | Direct Team: 3 PMOs – 6 Designers

Managed a transformation program aiming for the complete migration of the Spanish technical stack in the logistics and supply chain domain. The program covered three main IT areas:
ERP (1,500 days): migration and harmonization of the ERP system for alignment with group standards, optimization of business processes, and integration of financial and operational flows.
WMS (800 days): redesign of the warehouse management system, integration with transport solutions, and improvement of logistics operations traceability.
Satellite Applications & Interfaces (2,200 days): migration and modernization of peripheral applications (transport, billing, reporting) and development of new interfaces between systems.

Responsible for program governance, coordination between IT, business teams, and external partners, and adherence to cost, deadline, and quality objectives. Implemented agile/iterative management and a roadmap aligned with group IT strategy.
Change Management Program Management Reporting PMO Digital Transformation
FreePro
Operations Coordinator
TELECOMMUNICATIONS
June 2023 - December 2023 (7 months)
Marseille, France
My mission was to support FreePro in structuring and scaling its operational support system by establishing a Level 1 incident management team and defining associated processes.

Key Responsibilities:
**Consulting on organization and process improvement**: defining the target operating model for incident management, including role segmentation, escalation paths, and resolution procedures.
*Proactive incident managementto ensure information system stability and availability, in close coordination with technical teams and external partners.

*Implementation of operational performance monitoringthrough the deployment of key indicators (SLA, GTI, GTR) and the creation of management dashboards.

*Design and implementation of a tailor-made operational modeladapted to the FreePro context, balancing responsiveness, industrialization, and service quality.
**Participation in continuous improvement projects**, identifying performance levers and defining corrective and preventive action plans.
**Support for the growth of the L1 team**: defining profiles, skill development, training, and fostering a service- and performance-oriented culture.
Change Management Process Improvement eazyBi Application Maintenance Consulting
Alltricks.com
IT Project Director
E-COMMERCE
January 2022 - May 2023 (1 year and 4 months)
Aix-en-Provence, France
Alltricks is a French e-commerce site created in 2008, specializing in the sale of cycling products, as well as running and outdoor gear. The main missions entrusted to me were as follows:

-1- Management:
- Definition of the product roadmap in relation to the various business units
- Monitoring adherence to the framework set for projects: quality, processes, budgets, deadlines, needs
- Management of the project managers team and a team of 3 FTEs
- Future budget: 18 FTEs for product increments – 6 FTEs for RUN management

-2- Production:
- Management of a team responsible for the integration of the redesign of the website https://www.troc-velo.com/fr-fr (1 Product Owner, 3 Developers, 1 DevOps, 1 QA)
- Management of the L1 support team (Run) (1 FTE L1 support and 1 FTE Documentalist)

-3- Quality:
- Definition of IT project processes (Initiation, Planning, Execution, Control & Adjust, Closure)
- Supporting the various Alltricks teams in change management based on project topology and impacts
Project Scoping Program Management Team Management Roadmap Product Roadmap