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George KalmpourtzisGK

George Kalmpourtzis

Digital Learning Manager & UX Researcher

€900/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About George

I design Digital Learning solutions that learners actually complete — and that sustainably change behaviors.
For 19 years, I've combined instructional design, UX research, and game design to help organizations transform their digital training, products, and learning journeys into engaging, evidence-based experiences.
My specialty: applying UX research rigor to instructional design. Before designing an e-learning module, a serious game, or a platform, I study the people who will use it. This « learning experience design » approach makes the difference between content you endure and an experience you remember.
This method has led me to collaborate with Disney, the European Commission, Amadeus, Starbucks, and BNP Paribas, as well as major universities — and to lead the design of Tactileo Education, the LMS used in French schools by the Ministry of National Education.
Author of two books on instructional design, engagement, and gamification, I continue my research on human-AI interaction and game-based learning at the University of Côte d'Azur. I also contribute to R&I projects funded by the European Union (Horizon Europe).
My areas of expertise:
• Digital Learning strategy and design / digital training
• Instructional Design & e-learning design
• Gamification & serious games
• UX Research & strategy
• Human-AI interaction and AI applied to learning
• Design of EU-funded projects (Horizon Europe)
Available for consulting, design, and leadership assignments. Let's talk if you're building something your teams or users need to learn about.
  • English

    Native or bilingual

  • French

    Fluent

Remote only
Primarily works remotely

Experience

  • Infinitivity Design Labs
    AI Adoption & Digital Transformation Consultant
    CONSULTING AND AUDITS
    June 2016 - Today (10 years)
    Paris, France
    Director of Infinitivity Design Labs (IDL), a design and research consultancy supporting organizations in navigating digital and AI-driven transformation.

    My work focuses on the human side of technology adoption — helping organizations redesign workflows, user experiences, and workforce capabilities so people can effectively collaborate with AI systems.

    Key activities include:

    • Advising organizations on AI adoption strategies and AI governance, including ethical assessment and preparation for emerging regulations such as the EU AI Act.
    • Leading user research and consumer insights initiatives to understand how people interact with complex digital systems and AI-powered services.
    • Supporting organizations in product and innovation strategy, combining data insights, user research, and design methodologies.
    • Helping organizations design workforce capability and upskilling strategies to prepare employees for AI-driven environments.
    • Leading multidisciplinary teams delivering consulting projects across UX research, AI adoption, and digital transformation.
    • Supporting European research and innovation initiatives, particularly in areas related to digital transformation and human-AI interaction.

    Clients include BNP Paribas, Amadeus, Technicolor, Disney, Starbucks, Q.ai (Forbes), AltaML, Healthcare.com, as well as European universities and research institutions.
    Team Management E-learning User Research Change Management AI Enablement
  • European Statistical Office (European Commission)
    User Research & Digital Experience Consultant
    PUBLIC SECTOR
    December 2022 - October 2025 (2 years and 10 months)
    Luxembourg, Luxembourg
    Led large-scale user research and digital experience studies supporting the evolution of Eurostat’s data platforms and digital services.

    Key contributions included:

    • Conducting quantitative and qualitative research programs to understand how users interact with complex statistical information systems.
    • Developing user personas, journey maps, and task models to improve accessibility, usability, and user adoption of public data platforms.
    • Supporting improvements in information architecture and digital user experience across statistical products.
    • Contributing to initiatives on statistical literacy, exploring innovative approaches including gamification and interactive learning.
    User Research Instructional Engineering Digital Transformation and Strategy
  • BNP Paribas
    Lead UX & Digital Experience Strategist
    BANKING AND INSURANCE
    January 2021 - March 2022 (1 year and 3 months)
    Paris, France
    Supported digital transformation initiatives across multiple entities within the BNP Paribas group.

    Key contributions:

    • Leading UX research and experience strategy initiatives supporting digital banking platforms.
    • Facilitating design sprints and innovation workshops with cross-functional teams.
    • Helping teams adopt user-centered design practices and research-driven product development.
    • Supporting capability development initiatives around UX and digital experience strategy.
    User Research Instructional Design Product Strategy Digital Transformation and Strategy

Recommendations

David JeanneDJ
FU
FU
+5
David Jeanne and 7 other people have recommended George

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Education

  • PhD - Human-Computer Interaction
    Aristotle University of Thessaloniki
    2017
  • MSc - Advanced Information Systems
    Aristotle University of Thessaloniki
    2011

Certifications

  • ITIL Foundations
    ITIL
    Technical Project Management Project Management
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Product Management

Skill set

Categories