Freelancer profile translated to English.

Description

Looking for a reliable, motivated, and versatile freelancer to help you remotely?

I am a beginner virtual assistant and web writer, with over two years of experience in call centers and several months in content writing. Accustomed to working remotely, I know how to manage customer relations professionally, adapt quickly to tools, and remain calm even under pressure.

Today, I put these skills to work for your projects:

– Customer support (email, phone, chat)

– Writing simple and clear web content (articles, fact sheets, beginner SEO texts)

– Administrative assistance (email management, file organization, data entry)

– Audio or written transcription with rigor

In parallel with my freelance activity, I am studying law remotely, which has taught me **discipline, autonomy**, and excellent analytical skills.

Serious, professional, and invested, I am available for one-off or regular assignments, always respecting deadlines.

📩 Do not hesitate to contact me, I will respond quickly!

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Intelcia
French-speaking Call Center Agent
LEGAL
January 2024 - Today (2 years and 5 months)
Tananarive, Madagascar
Daily management of incoming and outgoing calls for customer service, with a high average volume.

Precise and effective responses to customer requests, whether for information, complaints, or advice.

Ability to handle stressful situations with professionalism, patience, and courtesy.

Follow-up of customer files, updating databases, and writing call reports.

Strict adherence to scripts, internal procedures, and performance objectives (satisfaction rate, response times).

Development of skills in verbal communication, time management, and service orientation.

Contribution to customer loyalty through active listening and a solution-oriented approach.