About Frédéric
English
Fluent
French
Native or bilingual
Experience
- FISACESCOImplementation of AI agents (customer support, Google reviews response)July 2025 - Today (11 months)Technical tools:- n8n: Workflow orchestration (integration with payment gateway, customer databases, CRM).- Hostinger AI: Service hosting and scaling (to handle traffic peaks).- Botpress: Advanced chatbot engine (complex dialogue management, escalation to human if necessary).- Vapi: Voice module for incoming calls- Custom APIs: Secure connection to the payment gateway to validate refunds after verification.Key features:- Real-time transaction verification.- Refunds in case of error.- Intelligent escalation: Transfers to a human operator for 10% of complex cases (with full conversation history).
- Groupama GGVIEAutomation of production monitoringBANKING AND INSURANCEMarch 2023 - December 2023 (9 months)Nanterre, FranceAutomation of reporting for monitoring accounting data processing, output from AI Suite (FAH).Development of a data lineage tool to identify all raw data from which calculated/processed data originates after the accounting interpreter.
- Izivia - Groupe EDFAutomation of reportingENERGY AND UTILITIESNovember 2019 - June 2025 (5 years and 7 months)Standardization and automation of reporting files (financial and non-financial):- Import & reprocessing of raw data files- Update of various analyses (charts, pivot tables, formula tables)- Generation of summary Powerpoint files incorporating the previously updated elements
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Education
- Engineering DegreeENSIIE2010Programmation (VBA, C/C++, Java, base de données, R) Finance de marché (réglementaire, risques)