Freelancer profile translated to English.

Description

Passionate about IT support, I assist users daily remotely and directly on client sites.

I handle:

Help desk support (ticket management, phone assistance, remote control).
Diagnosis and resolution of hardware, software, and network incidents (PCs, printers, Wi-Fi, VPN, etc.).
Installation and configuration of workstations and collaborative tools (Windows 10/11, Microsoft 365, Teams).
Interventions at client sites: troubleshooting, setup, assistance, and advice.

Competent, pedagogical, and service-oriented, I make it a point of honor to provide clear, responsive, and effective support, with one goal: user satisfaction.

Driver's license B ✔ • Regular travel to clients • Technical English

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Lisieux (up to 50km)

Sentinelle Informatique
IT Technician
September 2025 - Today (9 months)
Calvados, France
Passionate about IT support, I assist users daily remotely and directly on client sites.

I handle:

Help desk support (phone assistance, remote control).
Diagnosis and resolution of hardware, software, and network incidents (PCs, printers, Wi-Fi, VPN, etc.).
Installation and configuration of workstations and collaborative tools (Windows 10/11, Microsoft 365).
Interventions at client sites: troubleshooting, setup, assistance, and advice.
Monitoring, reporting, and documentation in ticketing tools
Competent, pedagogical, and service-oriented, I make it a point of honor to provide clear, responsive, and effective support, with one goal: user satisfaction.

Driver's license B • Regular travel to clients • Technical English
IT Support IT Support Windows 11 SonicWall Customer Relationship Skills
SB2P
IT Technician
March 2018 - July 2024 (6 years and 4 months)
Pessac, France
Missions:
Provide Level 1 technical support to users (remotely and on-site).
Diagnose and resolve hardware, software, and network incidents.
Prepare, install, and configure workstations and peripherals.
Regularly travel to clients for interventions and assistance.
Ensure responsive and quality customer service.

Skills:
Windows environment, Microsoft 365, basic networking (Wi-Fi, VPN, TCP/IP)
Remote control tools.
Good sense of service, good interpersonal skills, autonomous, organized.
FT-Informatique
IT Technician
January 2013 - March 2018 (5 years and 2 months)
Bordeaux, France
Creation of FT-Informatique: home IT services company for individuals and professionals.
Preventive and curative maintenance, training, and advice.