Freelancer profile translated to English.
Back to original languageAbout Florent
I am rigorous, methodical, and passionate about challenges. Thanks to my experience in consulting firms, I have solid technical expertise and can adapt quickly. I enjoy executing effective strategies and am results-oriented. You can count on me to deliver high-quality work on time. Contact me to discuss your project and leverage my skills to achieve your goals.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Nice (up to 50km)
Experience
- leboncoinSquad ManagerE-COMMERCESeptember 2025 - Today (9 months)Paris, FranceTeam Structuring- Management of a team of 3 CRM Specialists: implementation of performance rituals, definition of individual and collective objectives, skills development- Structuring the backlog and quarterly roadmaps aligned with business prioritiesOperational Excellence and Delivery- Transformation of delivery processes: training in agile methodologies, optimization of team velocity- Steering inter-departmental collaboration (marketing, data, product) to maximize collective efficiencyStrategic Steering and Performance- Direction of two strategic discoveries to rethink customer journeys and personalization- Creation of a performance measurement system: redefinition of the conversion funnel, implementation of business KPIs to steer operational impact
- ETAMLead Product ManagerE-COMMERCEMarch 2025 - September 2025 (6 months)Paris, France✅ 1. Organization and structuring of product teamsClear organization within squads to maximize collective efficiencyDefinition of roles, responsibilities, and interactions to streamline cross-functional collaboration✅ 2. Optimization of team performanceMonitoring of delivery and product impact KPIs to identify areas for improvementImplementation of team rituals focused on performance and continuous learning✅ 3. Application of product frameworks (Discovery Discipline)Support for Product Managers in applying structuring frameworks such as the Discovery DisciplineTraining and coaching to enhance the quality of discovery and ideation phases✅ 4. Structuring and steering the product roadmapDevelopment and prioritization of the roadmap based on actual team capacity and expected business valueImplementation of monitoring and arbitration processes to optimize resource allocation
- ETAMHead Of CRME-COMMERCESeptember 2024 - February 2025 (5 months)Paris, France✅ 1. Structuring the CRM teamOrganization of the team with clear roles and responsibilitiesDefinition of individual and collective SMART objectives to align actions with strategyBeginning of career path formalization to foster skills development and talent retention✅ 2. Implementation of an OKR steering systemDeployment and animation of OKRs to strengthen business impact and strategic alignmentRegular monitoring of Key Results and adaptation of actions based on outcomes✅ 3. Management of the CRM roadmapConstruction and prioritization of the CRM roadmap to maximize business valueCoordination of CRM projects, from design to delivery, in conjunction with the team and stakeholders✅ 4. Steering the relationship with business units and customer serviceImplementation of processes and rituals to streamline collaboration between the Business CRM team, customer service, and other business departmentsStrengthening the strategic role of CRM as a key partner for marketing, digital, and customer service
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Education
- Master in Business Consulting & Information Systems ManagementSkema2017