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Florence HerranzFH

Florence Herranz

Virtual Assistant Secretary

€200/day
Tarbes, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Florence

Hello,
I offer my services in data entry, switchboard management, handling incoming calls, and email processing.
I am efficient, orderly, organized, and very flexible with hours. I work on weekends, Sundays, and holidays if needed.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Sitel
    Call Center Agent
    ENTERTAINMENT AND LEISURE
    February 2022 - December 2022 (11 months)
    Tarbes, France
    EDF client, handling incoming calls, administrative, technical, and commercial requests.
    Complaint processing, line openings, payment difficulties, technical requests.. customer support
  • Sitel
    Call Center Agent
    TELECOMMUNICATIONS
    May 2020 - January 2022 (1 year and 8 months)
    Tarbes, France
    Orange client. Advice and sale of mobile and internet packages.. processing requests, complaints, debt collection. Technical assistance orientation if needed.
    Advice according to requests and budget.
  • Caisse Nationale des Allocations Familiales
    User Technician
    PUBLIC SECTOR
    June 2023 - October 2023 (5 months)
    Tarbes, France

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Education

  • Accounting and Management Baccalaureate
    Marie Curie High School Tarbes
    2000

Skill set (15)

Categories

  • Other