FEFreelancer profile translated to English.
Back to original languageAbout Fermin Ezequiel
I am a Licensed Administrator with over 10 years of experience leading teams and managing customer service processes in public and private organizations. I provide consulting services, personalized training, and design of operational protocols, with a focus on people, efficiency, and continuous improvement. I support teams and institutions in building professional, human, and sustainable service experiences.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Nuevas Mueblerías Avenida SABranch ManagerJanuary 2012 - January 2016 (4 years)Established brand presence in a competitive market with 13 local and chain stores. Developed core skills in tangible goods sales and problem-solving in after-sales service.
- Banco MacroPersonal Banking OfficerJanuary 2006 - January 2012 (6 years)Acquired a comprehensive customer service model, consistently exceeding sales targets. Performed accounting duties, managed business client portfolios, and prepared documentation files. Conducted and applied analyses for decision-making.
- Banco GaliciaFinancial and Administrative AssistantJanuary 2005 - January 2006 (1 year)Implemented a customer service model, managed large cash flows, completed basic administrative tasks, and worked across four branches outside of my city of residence.
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Education
- Bachelor's Degree in Business AdministrationUniversidadBlas PascalBachelor's Degree in Business Administration
- Ontological CoachingOntológicoAmericano2022Ontological Coaching