Fermin Azcueta

Operational Efficiency: Supported alignment between corporate framework and operational rhythm. Standardized tech stack and optimized communication taxonomy for enhanced collaboration and clarity within teams. Communication Guidelines, Rythm of Business.

Internal Communication & Resource Management: Designed and executed a pilot program for the Company's intranet platform, streamlining internal communication and resource accessibility across multiple divisions. Developed tailored strategies for diverse teams, ensuring alignment of messaging and engagement.

Strategic Planning & Operational Management

○ Ran day-to-day operations overseeing HR, Legal, and IT divisions of a software development company. Championed organizational efficiency through software implementation and automation (CRM, HR, Project Management, Software Development, Customer Service Solutions). ○ Successfully led the company's transition into a Software as a Service (SaaS) model, achieving 464% growth in annual recurring revenue (ARR) in the first 6 months. ○ Led investment rounds securing funding and facilitating the company's expansion through Friends & Family, SAFE, and Series A rounds. Set Corporate Structure: Stakeholders, BOD, and Advisory Board foundation and resolutions. Implemented Employee Stock Option and Equity Incentive Plan and RUS grants.

IT & Security

○ Structured and managed IT Suite, including +100 platforms and applications leading company digital transformation efforts. Web-based infrastructure architect - workspace settings, security controls, and user management.

○ Drafted and implemented Global Information Security Policies and Standards, including Access, Data and Risk and Change Management, Infrastructure Security, and Threat and Vulnerability Management. Planned and implemented SOC2 Compliance Strategy (CIS/ISO/IEC)

HR & Culture

○Crafted and executed a robust company-wide recruiting plan. Responsible for employee onboarding SOP drafting and implementation. Introduced and automated Talent Acquisition Suite and cloud-hosted HR software platforms to streamline HR operations. ○ Lead the development and implementation of Talent Management and Career Growth programs.

Legal

○ Intellectual Property & Data Privacy officer: led Patent & Trademark filings under the USPTO. Drafted and implemented Privacy Policies and Data Management standards (GDPR/CCPA). ○ EULAs, Client/Vendor Master Service Agreements and Statements of Work, Employee/Contractor agreements, TOS, TOU.

Operations Management & Strategic Planning

○ Spearheaded the creation, implementation, and automation of highly efficient business processes and internal initiatives, including Project Management Infrastructure Legal & Finance back-end systems Help Desk Center company Internal Site PO System Employee & IT infrastructure management Employee On-boarding Process Vendor Management Server Deployment. ○ Collaborated with stakeholders to develop and implement organizational metrics, KPIs, and OKRs, ensuring alignment with strategic objectives.

Product Development

○ Managed and led an interdepartmental team for web-based Platform launch, overseeing go-to-market, legal, security, HR, and Client Relations campaigns. Methodology: Agile, RACI, Scrum ○ Worked closely with sales, marketing, business development, and engineering teams to define and execute product strategies and roadmaps. Tools: Jira, Miro, Figma, Miro, Guithub, AWS, CRM, +++ ○ Contributed to the development of product positioning and messaging, aligning products with customer needs and market demands. Conducted market research and industry trend analysis.

Project Management

○ Drafted and implemented departmental Standard Operational Procedure. Drafted, managed, and enforced internal SLAs for Legal, Finance, IT, and Operations divisions. ○ Business Development: enhanced sales process and implemented CRM, marketing automation, and email marketing platform. ○ Culture: employee on-boarding and career development programs. Responsible for Internal communication. ○ Implemented Executive & Project Dashboards. Deployed project management and software development systems, cloud-infrastructure, and HR tools (Smartsheet, ClickUp, Trello, Airtable, Jira, Rippling, Lever, Google).